{"id":1332032,"url":"https://alion.io/job/hitachi-digital-services-platform-management-support-analyst","title":"Platform Management Support Analyst","company":{"id":1821366,"name":"Hitachi Digital Services","domain":"hitachids.com","url":"https://alion.io/company/hitachids","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":"teamlyzer.com","ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":60000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":377},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Monday.com","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-09-17T00:00:00Z","board_verified":false,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Sobre a vaga\nThe Platform Management Support Analyst will be responsible for selected operational support and reporting activities within a key 3rd party platform supported by our Client. Reporting to the Service Manager based in Portugal, the person will support large user populations across multiple Business Units.\nO que vais fazer\nUser access provisioning and deprovisioning Access request processing and role management\nLicense allocation, utilization monitoring\nLicense procurement and onboarding coordination\nProcurement lifecycle management (quotes, PRs, POs, invoicing, payment coordination)\nFirst-line support for business units\nIntake management and request tracking\nUser onboarding and training sessions\nExecutive and leadership reporting\nPlatform usage dashboards and KPI tracking\nCompliance reporting and audit support\nVendor relationship management\nContract and renewal governance\nInvoice validation and billing reconciliation\nRisk management and audit readiness activities\nO que é pedido\nFull-time. Mon to Friday, including Portuguese holidays (exc. Xmas and New year), 1pm to 10pm\n3-5 years of experience in IT Service Management, Application Support, L1 / L2 Help Desk Support\nExperience in identifying process improvement opportunities, driving platform optimization initiatives and supporting enterprise-wide adoption programs\nExperience supporting large user populations across multiple Business Units, including Onboarding, Training, User Support and Adoption activities\nMonday.com experience\nStrong stakeholder and relationship management skills\nExcellent communication and presentation abilities\nAnalytical and problem-solving skills\nResults-oriented and proactive\nAttention to detail\nHigh level of accountability and ownership\nCollaborative team player with excellent interpersonal skills\nBachelor's or Master's degree in Business Administration\nBachelor's or Master's degree in IT Eng\nValorizado\nProduct Owner experience\nExperience within Vendor Management, Procurement, Operations support, Manages Services or related functions\nExperience working with international teams and clients\nO que é oferecido\nindustry-leading benefits, support, and services that look after your holistic health and wellbeing\nflexible arrangements that work for you (role and location dependent)\nResumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.","description_format":"text","description_chars":2395,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-27T11:11:33Z"}],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.727,"p_room":0.75,"age_days":14,"expected_fill_days":18,"reasons":["seen:14","win:late"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hitachi-digital-services-platform-management-support-analyst","json_url":"https://alion.io/job/hitachi-digital-services-platform-management-support-analyst.json","meta":{"generated_at":"2026-10-01T10:25:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1550,"day_limit":5000,"remaining_today":3450,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}