{"id":1172484,"url":"https://alion.io/job/hitachi-erp-platform-service-delivery-manager","title":"ERP Platform Service Delivery Manager","company":{"id":129,"name":"Hitachi","domain":"hitachi.com","url":"https://alion.io/company/hitachi","size_band":"5000+","is_staffing_agency":false,"is_intermediary":true,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":86,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain","Bengaluru, India"],"countries":["ES","IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":121000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":363},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T08:31:55Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T23:29:46Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Location:\nMadrid, SpainJob ID:\nR0145326Date Posted:\n2026-09-23Company Name:\nHITACHI ENERGY SPAIN, S.A.U.Profession (Job Category):\nIT, Telecom & InternetJob Schedule:\nFull timeRemote:\nNoJob Description:\nThe opportunity\nLead Run Operations and Application Managed Services for Hitachi Energy’s ERP Platform, ensuring stable day-to-day operations, effective second-level support and timely resolution of incidents, problems and minor changes. The role provides Hitachi Energy ownership and orchestration of service delivery while a significant share of operational execution is performed by strategic service providers.\nHow you will make an impact\nOwn end-to-end service delivery and Application Managed Services (AMS) for the ERP Platform.\nEnsure stable ERP operations, effective support, and delivery against agreed service levels and KPIs.\nLead, develop, and coach the ERP Platform Service Delivery team.\nManage and govern external service providers, ensuring high service quality and operational performance.\nOversee incident, problem, and service request management across the ERP application landscape.\nMonitor service performance, drive root-cause analysis, and implement continuous service improvements.\nCoordinate operational priorities and stakeholder alignment across Business, Product, and IT teams.\nOwn delivery of minor operational enhancements and changes within the defined Run scope.\nEnsure effective collaboration with Infrastructure, Security, Release Management, and other technology teams.\nLead major incident escalations and drive automation, knowledge sharing, and operational excellence initiatives.\nYour background\n10+ years of experience in large global corporations.\n10+ years in managing third party providers on global scale.\n8+ years of professional experience in enterprise application operations, AMS and ERP service delivery.\nStrong understanding of incidents, problems, change and service management practices.\nProven leadership and experience managing operational service teams.\nAbility to manage service performance, operational risks, escalations and continuous improvement.\nStrong business stakeholder management and communication skills.\nMore about us\nWe believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual - fueling engagement, performance, and growth. By prioritizing well-being, we build a workplace where personal and organizational success grow together.\nOur benefit offering is tailored based on your country of employment and generally includes:\nCompetitive salary and incentives\nWell-being and care\nPaid and unpaid leave\nFlexible work options\nBenefits that support your financial security\nYou will receive more specific information during the recruitment process.\nAccessibility and reasonable accommodation\nQualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing ageneral inquiry formon our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.\n\nThis is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.\n\nUse of Al and automated tools in recruitment\nAs part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well asHitachi's Global Data Privacy Notice.\nBackground Screening and Security Checks\nAs part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.\nFor certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions-additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.\nThe scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.","description_format":"text","description_chars":5124,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Business Development","Online Directories & Classifieds","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-09-24T08:31:55Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-09-24T23:49:53Z"},"pay":null,"html_url":"https://alion.io/job/hitachi-erp-platform-service-delivery-manager","json_url":"https://alion.io/job/hitachi-erp-platform-service-delivery-manager.json","meta":{"generated_at":"2026-09-24T23:49:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1953,"day_limit":5000,"remaining_today":3047,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}