{"id":3521375,"url":"https://alion.io/job/hitachi-field-service-engineer-24","title":"Field Service Engineer","company":{"id":129,"name":"Hitachi","domain":"hitachi.com","url":"https://alion.io/company/hitachi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":492,"ghost_share":0.002,"stale_share":0.711,"repost_share":0.018,"time_to_fill_p50_days":17,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petaling Jaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5018},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T12:14:42Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T07:46:43Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Location:\nPetaling Jaya, Selangor,MalaysiaJob ID:\nR0130401Date Posted:\n2026-10-30Company Name:\nHITACHI ENERGY MALAYSIA SDN. BHD.Profession (Job Category):\nEngineering & ScienceJob Schedule:\nFull timeRemote:\nNoJob Description:\nAs a Field Service Engineer, you will be responsible for delivering high-quality field services while acting as a trusted technical advisor to customers. This role goes beyond technical execution and requires someone who can build customer relationships, understand operational challenges, recommend solutions, and identify opportunities that create value for customers and the business.\nYou will work closely with customers, project teams, and sales colleagues to deliver safe, reliable, and innovative service solutions across Hitachi Energy's installed base while helping to drive customer satisfaction and long-term business growth.\nThis position involves extensive travel and direct customer interaction across multiple industries including utilities, power generation, renewable energy, data centers, transportation, and industrial customers.\nHow You'll Make an Impact\nExecute field service activities including installation, commissioning, testing, maintenance, troubleshooting, repair, retrofit, and modernization of power and energy systems.\nProvide on-site and remote technical support to customers, ensuring timely resolution of technical issues and minimizing equipment downtime.\nServe as the primary technical interface with customers during service visits, outages, commissioning activities, and troubleshooting assignments.\nDevelop strong customer relationships through professional communication, responsiveness, and technical expertise.\nAnalyze equipment performance and recommend maintenance strategies, upgrades, and improvement opportunities that enhance asset reliability and lifecycle value.\nIdentify customer challenges and collaborate with sales and service teams to develop technical solutions that address customer needs.\nSupport business growth by recognizing and communicating potential service, upgrade, spare parts, modernization, and lifecycle management opportunities.\nPrepare detailed technical reports, root-cause analysis findings, and service recommendations.\nLead or support site activities, including supervision of subcontractors and coordination of customer representatives.\nEnsure all activities are executed in compliance with Hitachi Energy safety, quality, and environmental requirements.\nMentor and support junior engineers and trainees in developing technical and customer management skills.\nActively contribute to continuous improvement initiatives and share lessons learned across the organization.\nTravel extensively (approximately 60-70%) based on customer and business requirements.\nYour Background\nBachelor's Degree in Electrical Engineering, Electrical & Electronic Engineering, Power Engineering, or a related discipline.\nMinimum 5-8 years of experience in field service, commissioning, maintenance, testing, or power systems engineering.\nExperience working with transformers, switchgear, substations, protection systems, high-voltage equipment, power quality solutions, or related technologies.\nStrong troubleshooting and fault-diagnosis capabilities in live customer environments.\nProven experience engaging directly with customers, contractors, consultants, and project stakeholders.\nStrong communication, presentation, and relationship-building skills.\nCommercial awareness with the ability to identify opportunities that support customer success and business growth.\nAbility to work independently in dynamic field environments while maintaining high safety standards.\nExperience preparing technical reports, service recommendations, and customer documentation.\nWillingness to travel extensively domestically and internationally when required.\nProfessional proficiency in English, both written and spoken.\nPreferred Qualifications\nExperience in power transmission, distribution, utilities, renewable energy, industrial automation, or electrical services industries.\nHands-on experience with commissioning and testing activities.\nKnowledge of protection relays, SCADA systems, IEC standards, and substation equipment.\nProject leadership or site supervision experience.\nRegistered Graduate Engineer or Professional Engineer status will be an advantage.\nWho Will Thrive in This Role?\nYou will be successful in this role if you:\nEnjoy solving complex technical problems in customer environments.\nAre confident interacting with customers and presenting technical recommendations.\nCan balance technical excellence with commercial awareness.\nBuild trust easily and establish long-term customer relationships.\nAre motivated by working in the field and delivering tangible customer outcomes.\nWant to grow into future technical specialist, project leadership, service management, or business leadership roles.\nMore About Us\nAt Hitachi Energy, we pride ourselves on offering a holistic range of benefit programs that support your financial, physical, and mental wellbeing while creating opportunities for continuous learning and career growth.\nBenefits include:\nEmployer-sponsored medical coverage (including dental and optical benefits).\nEPF contributions for employer and employee.\nGroup Term Life, Personal Accident, Hospitalization, and Business Travel insurance.\nAnnual leave, medical leave, hospitalization leave, and other leave programs.\nLearning, development, and career advancement opportunities within a global organization.\nBenefits are subject to the respective plan rules. Further information will be shared during the recruitment process. (empty)\nAccessibility and reasonable accommodation\nQualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing ageneral inquiry formon our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.\n\nThis is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.\n\nUse of Al and automated tools in recruitment\nAs part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well asHitachi's Global Data Privacy Notice.\nBackground Screening and Security Checks\nAs part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.\nFor certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions-additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.\nThe scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. 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