{"id":1489872,"url":"https://alion.io/job/hitachi-it-service-desk-operation-support","title":"IT Service Desk & Operation Support","company":{"id":129,"name":"Hitachi","domain":"hitachi.com","url":"https://alion.io/company/hitachi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":428,"ghost_share":0.002,"stale_share":0.675,"repost_share":0.021,"time_to_fill_p50_days":17,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ho Chi Minh City, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5000,"max_usd":15000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1223},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-29T19:11:57Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Function\nITOur Company\nWe’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.\nOur group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole.\nImagine the sheer breadth of talent it takes to unleash a digital future. We don’t expect you to ‘fit’ every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.\nJob description\nPosition Summary\nThe IT Service Desk & Operations Support Specialist is responsible for delivering enduser technical support and ensuring the smooth operation of IT services across the organization. This role serves as the first point of contact for IT-related incidents and service requests, while also supporting day to day IT operations, device management, and IT compliance activities.\nThe successful candidate will have strong troubleshooting skills, excellent customer service experience, and the ability to work collaboratively with infrastructure, security, and application support teams.\nKey Responsibilities\nService Desk & End User Support\nServe as the primary point of contact for IT incidents, service requests, and technical support inquiries. \nProvide Level 1 and Level 2 support for end users across multiple locations. \nTroubleshoot and resolve hardware, software, network, and application-related issues. \nSupport Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online. \nSupport Windows and macOS operating systems. \nConfigure, deploy, and maintain laptops, desktops, mobile devices, printers, and peripherals. \nEscalate unresolved issues to appropriate support teams and vendors when necessary. \nTrack, document, and update support tickets within the IT Service Management (ITSM) platform. \nIT Operations Support\nPerform daily operational tasks to ensure IT systems and services remain available and reliable. \nSupport user account password resets, and access management activities. \nAssist with onboarding, offboarding, and employee transfers. \nSupport software deployment, patch management, and operating system updates. \nParticipate in change management activities and scheduled maintenance tasks. \nMonitor system alerts and respond to operational issues as required. \nMaintain software licenses and IT asset records. \nEndpoint & Device Management\nManage endpoint devices through enterprise management platforms such as Microsoft Intune, Jamf Pro, or equivalent solutions. \nEnsure endpoint compliance with corporate security standards. \nMonitor encryption, endpoint protection, software updates, and security compliance. \nSupport Mobile Device Management (MDM) enrollment and troubleshooting. \nAssist in maintaining inventory records for IT assets and equipment. \nDocumentation & Knowledge Management\nCreate and maintain technical documentation, SOPs, and user guides. \nContribute to the organization's knowledge base and self-service resources. \nDocument incident resolutions and recurring issues for future reference. \nMaintain accurate records of support activities and operational procedures. \nQualifications\nEducation\nBachelor's Degree or Equivalent degree in Information Technology, Computer Network, Information Systems, or a related field. \nExperience\n1-3 years of experience in IT Service Desk, Desktop Operation Support, IT Operations, or End User support services. \nExperience supporting enterprise users in a corporate environment is preferred. \nTechnical Skills\nStrong knowledge of: Windows 11, macOS, Microsoft 365, Active Directory, Microsoft Entra ID (Azure AD), Understanding of: TCP/IP, DNS, DHCP, VPN, Wi-Fi networking, Network File Sharing and Printer. \nExperience with: Microsoft Intune, Jamf Pro, Jira Service Management, Remote Support Tools, Familiarity with endpoint security and device compliance management. \nSoft Skills\nStrong customer service and communication skills. \nGood English Speaking and writing. \nExcellent troubleshooting and analytical abilities. \nAbility to prioritize and manage multiple tasks effectively. \nStrong attention to detail and documentation practices. \nAbility to work independently and collaboratively within a team environment. \nPositive attitude with a customer-focused mindset. \nLanguage Skills\nIntermediate to advanced English communication skills. \nAble to read, write, and communicate effectively in English. \nAble to communicate in Japanese \nPreferred Certifications\nMicrosoft 365 Fundamentals (MS-900) \nMCSA, CCNA, ITIL Foundation, or equivalent certifications are a plus \nAbout us\nWe’re a global, 1000-stong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. We’re curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here you’re not just another employee; you’re part of a tradition of excellence and a community working towards creating a digital future.\nFostering innovation through diverse perspectives\nHitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.\nWe are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.\nHow we look after you\nWe help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.\nWe’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. 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