{"id":63426,"url":"https://alion.io/job/hitachi-it-support-engineerengineerit-infrastructure","title":"IT Support Engineer(Engineer,IT Infrastructure)","company":{"id":129,"name":"Hitachi","domain":"hitachi.com","url":"https://alion.io/company/hitachi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":261,"ghost_share":0.004,"stale_share":0.475,"repost_share":0.031,"time_to_fill_p50_days":19,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Delhi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Jira","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"ITIL","optional":true},{"name":"Linux","optional":true},{"name":"Okta","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-08-19T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-20T17:28:52Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":63},"description":"Function\nITOur Company\nWe’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.\nOur group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole.\nImagine the sheer breadth of talent it takes to unleash a digital future. We don’t expect you to ‘fit’ every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.\nJob description\nThe Team :\nWe at Hitachi Digital are responsible to ensure that technology is an accelerator, not a roadblock, for employee’s work. From troubleshooting hardware to optimizing the software stack, we support the tools that keep the organization running smoothly. As a Service Desk team, our goal is to provide a seamless technical experience that allows employees to focus on their core objectives.\nThe Role:\nBelow are the roles and responsibilities, which you will be required to perform.\nProvide first-line technical support to end users.\nSupport the users from multiple region.\nRegister, track, and manage tasks in a ticketing system, such as Jira.\nLog, categorize, prioritize, and track incidents and service requests.\nTroubleshoot and resolve standard hardware, software, access, and workplace support issues.\nEscalate complex cases to the appropriate support teams when required.\nMaintain clear communication with users and provide timely status updates.\nEnsure compliance with SLAs, internal processes, and security requirements.\nMaintain and update the team’s internal documentation.\nParticipate in internal IT projects and initiatives.\nWhat you’ll bring:\nWe expect you to have the below qualities to be eligible and able to perform this role.\nAt least one year of experience in the same or a similar position.\nVery good communication skills, with the ability to build business relationships with management, employees, and colleagues.\nAbility to work effectively in a team and under customer pressure.\nIntermediate level of English.\nAbility to multitask and prioritize appropriately in a fast-paced environment.\nExperience in customer service.\nFamiliarity with basic network and directory services such as AD, DHCP, and DNS.\nBasic email troubleshooting skills.\nExperience in end-user hardware and software troubleshooting.\nExperience with Windows 11 and macOS troubleshooting.\nNice to Have\nFamiliarity with identity and device management systems such as Okta, Microsoft 365, Azure, Intune, and ServiceNow.\nITIL Foundation certification or knowledge of ITIL practices.\nExperience with Linux.\nExperience with enterprise IT services support, such as print management and software deployment tools like MDT.\nAbout us\nWe’re a global, 1000-stong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. We’re curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here you’re not just another employee; you’re part of a tradition of excellence and a community working towards creating a digital future.\nFostering innovation through diverse perspectives\nHitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.\nWe are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.\nHow we look after you\nWe help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.\nWe’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. 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