IT Support Technician AMER Desktop Operations

Function

Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers - from banks to theme parks ­- can focus on achieving the incredible with data.

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate - and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team - and who get excited about making a real-world impact with data.

Job description

The IT Desktop Support Engineer provides high-quality on-site and remote technical support for end users across Windows and Apple environments. This role is responsible for diagnosing and resolving complex desktop issues, supporting hardware and software lifecycle activities, and ensuring a consistent, reliable end-user computing experience in a global, collaborative enterprise environment.

The Role

• Perform onsite and remote analysis, diagnosis, and resolution of complex desktop and endpoint issues for end users.

• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, peripherals, and related software.

• Maintain conference room readiness, ensuring AV and video conferencing systems are functional and supporting users during meetings.

• Troubleshoot technical issues and coordinate with IT/facilities to keep meeting spaces reliable and up to standard.

• Assess workstation performance and implement hardware upgrades (e.g., memory, storage) as required.

• Collaborate closely with Network technicians, Server administrators, and other IT teams to ensure efficient operation of the desktop computing environment.

• Receive and respond to support requests via walk-ins, phone, chat, email, and service desk tickets.

• Work assigned incidents, requests, and IMAC (Install, Move, Add, Change) tasks through the service desk.

• Support new hire onboarding and equipment provisioning requests submitted through the service desk.

• Deploy and manage software using, Microsoft Intune, and JAMF Self Service. (some experience)

• Support Microsoft Autopilot, White Glove deployments, and modern device provisioning workflows. (can be learned)

• Provide remote support using approved remote access tools.

• Assist in creating, maintaining, and enforcing desktop support procedures, documentation, and operational metrics.

• Accurately document hardware and software installations, failures, repairs, and removals. (must)

• Interface with third-party vendors and support partners for escalations, repairs, and equipment procurement. (this can be learned)

• Support and assist with corporate meetings and townhalls, ensuring end-user technology readiness

What You’ll Bring

• 2+ years of IT Desktop Support

• Bachelors or Associates Degree in IT/Computer Science Related Field

• Experience working in remote access, computer support, remote technical support, Apple Mac OS, Windows Computers, Active Directory, Microsoft Azure and Intune, Video Conferencing Support, Jamf Pro, IT Troubleshooting, and ServiceNow Platform.

• Preferred Certifications in Microsoft Certified Desktop Support Technician - Microsoft and/or CompRIT A+ Certification - Computing Technology Industry Associate (CompTIA)

• Advanced English level.

About us

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.