{"id":2850427,"url":"https://alion.io/job/hitachi-onsite-support-specialist","title":"Onsite Support Specialist","company":{"id":129,"name":"Hitachi","domain":"hitachi.com","url":"https://alion.io/company/hitachi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":261,"ghost_share":0.004,"stale_share":0.475,"repost_share":0.031,"time_to_fill_p50_days":19,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johannesburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":41000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T13:06:26Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-20T17:28:52Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Location:\nModderfontein, Gauteng, South AfricaJob ID:\nR0145400Date Posted:\n2026-10-19Company Name:\nHITACHI ENERGY SOUTH AFRICA (PTY) LTDProfession (Job Category):\nIT, Telecom & InternetJob Schedule:\nFull timeRemote:\nNoJob Description:\nThe Opportunity\nAs an OSS Specialist, you will provide Desk-Side Support to IT users, addressing technical issues that require in-person assistance. This role involves collaborating with multiple IT support teams to resolve incidents and ensure a high-quality user experience. You will serve as a key representative of the IT organization, acting as the primary interface between users and various IT functions.\nHow You Will Make an Impact\nDiagnose and resolve IT-related issues effectively and efficiently.\nEnsure computers and devices are delivered to users in a fully configured and ready-to-use condition.\nProvide guidance and ad hoc training on common IT issues and self-service tools.\nManage the physical inventory of devices and accessories, including maintaining accurate records in the Configuration Management Database (CMDB).\nPerform regular hardware inventory audits and stock checks.\nCoordinate device transportation and relocation through approved logistics providers.\nManage warranty claims and repair processes in collaboration with Original Equipment Manufacturer (OEM) vendors.\nIdentify and report risks that may impact the quality or continuity of OSS services.\nSupport end users by maintaining and troubleshooting IT equipment and software in meeting rooms and collaboration spaces.\nCoordinate and assist third-party technicians during onsite activities.\nConduct routine inspections of computer rooms, including monitoring environmental conditions, cabling, equipment functionality, and related infrastructure.\nAdhere to OSS governance requirements, including escalation procedures, meetings, and service management processes.\nFollow OSS Runbooks, Standard Operating Procedures (SOPs), and knowledge articles to ensure consistent service delivery.\nRecommend equipment enhancements and process improvements that drive operational efficiency and user satisfaction, particularly within manufacturing or factory environments where applicable.\nSupport process engineering and maintenance activities related to non-standard IT hardware, specialized systems, production equipment, and machine control technologies, where applicable.\nAssist with the setup, deployment, and maintenance of hardware and software solutions, where applicable.\nYour Background\nDegree, diploma, or other formal qualification in Information Technology from an accredited institution, or completion of a recognized IT apprenticeship program.\n3-5 years of relevant IT support experience.\nStrong verbal and written communication skills, with the ability to effectively engage with both technical and non-technical audiences in English and the local language.\nDemonstrated proactive, customer-focused, and solution-oriented approach.\nAbility to work independently, prioritize tasks effectively, and take ownership of responsibilities.\nLegal authorization to work in the specified location. Employer-sponsored work visa support is not available for this position, either now or in the future.\nAccessibility and reasonable accommodation\nQualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing ageneral inquiry formon our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.\n\nThis is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.\n\nUse of Al and automated tools in recruitment\nAs part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well asHitachi's Global Data Privacy Notice.\nBackground Screening and Security Checks\nAs part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.\nFor certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions-additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.\nThe scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.","description_format":"text","description_chars":5506,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Enterprise Storage Systems","IT Consulting & Digital Transformation","Systems Integrators","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-10-19T13:06:26Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":19,"reasons":["conf:12","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/hitachi-onsite-support-specialist","json_url":"https://alion.io/job/hitachi-onsite-support-specialist.json","meta":{"generated_at":"2026-10-22T02:03:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1440,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":129},"rest":"https://alion.io/mcp/rest/get_company?id=129"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhitachi-onsite-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhitachi-onsite-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhitachi-onsite-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hitachi-onsite-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhitachi-onsite-support-specialist"}]}