{"id":1592132,"url":"https://alion.io/job/hitachi-service-coordinator-3","title":"Service Coordinator","company":{"id":129,"name":"Hitachi","domain":"hitachi.com","url":"https://alion.io/company/hitachi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":163,"ghost_share":0,"stale_share":0.19,"repost_share":0.043,"time_to_fill_p50_days":20,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Longview, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":83000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1646},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-13T11:53:27Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Location:\n(HGAP) Longview, TXJob ID:\nR0145371Date Posted:\n2026-09-30Company Name:\nHITACHI GLOBAL AIR POWER US, LLCProfession (Job Category):\nCommunications & Corporate AffairsJob Schedule:\nFull timeRemote:\nNoJob Description:\nJob title:\nService Coordinator\nLocation:\nLongview, TX\nReports to:\nSenior Operations Manager\nThe Company: Hitachi Global Air Power\nAt Hitachi Air Centers, you'll join a team of passionate professionals who are focused on delivering value, building lasting partnerships, and creating an outstanding customer experience. Every role contributes to our shared goal of helping our customers succeed.\nJoin us and be part of a team that makes a difference every day through service, expertise, and a commitment to excellence.\nOur team is dedicated to helping customers maximize productivity, improve reliability, and keep their operations running efficiently. Through expert service, technical knowledge, parts support, and customized system solutions, we serve as trusted partners to businesses across a wide range of industries.\nWhat sets us apart is our commitment to customer relationships. We don't just support equipment-we support the people and businesses that depend on it. Our teams work closely with customers to understand their unique needs, solve challenges, and deliver responsive, reliable service when it matters most.\nAt Hitachi Air Centers, our mission is summarized in these three basic statements:\nProvide consultive design and equipment selection support to ensure our customers’ systems are reliable and efficient\n\nProvide best in class field service and customer service support to those who rely on us every day to keep production up and running\n\nProvide the above at a competitive price\n\nSummary of the position:\nThis position is responsible for all incoming phone calls and emails from end users, technicians and other company personnel relating to requests for service. Key functions will include reviewing, reconciling, processing, and closing out field service and shop operations jobs / projects. Further, will support scheduling projects and service technician assignments. Goal is to facilitate the closing jobs through collection of required information from service technicians or elsewhere, to ensure invoicing is completed in an expeditious and timely manner.\nDuties and responsibilities:\nResponsible for answering incoming calls to the service department.\n\nHandle internal and external customer inquiries as they pertain to specific work orders, jobs, projects\n\nPrepare service quotes based on internal and external customerneeds\n\nScheduling Service Technicians for service jobs and projects with a goal to achieve 85% billable rate or higher.\n\nScheduling service visits to ensure we meet our PM Agreement commitments.\n\nCoordination of the calls with the customers verbally and through email on a continuous basis to ensure we are meeting the customer’s expectations, and they remain informed as projects and service jobs progress\n\nResponsible for closing field service and shop jobs / projects:\n\nCapturing ALL required information (service labor hours, parts consumed, costing) for each service / shop job\n\nReconciling work orders against actual costs\n\nSubmitting completed work orders to accounting for processing of invoices\n\nAssist scheduling field and shop technicians to specific jobs or projects\n\nInput work order data into ERP system\n\nTrack assigned projects - ensure completed timecards, work orders are submitted from technicians in a timely manner\n\nWork with Parts Coordinators to determine costing and availability of outsourced parts in order to quote and schedule work\n\nAll other duties as required to support superior customer satisfaction\n\nThis is a dynamic position as responsibilities may be added or removed as necessary\n\nCommunication with all departments within the HAC will occur on a regular basis. The depts include Parts, sales and will be expected to assist in covering for other team members when the need arises\n\nEducation:\nAssociate’s degree aplus\n\nHigh School Diploma or equivalent (Related Industry experience may be considered in lieu of education requirements)\n\nProfessional experience:\nMinimum of 3 years’ experience with administration functions\n\nProficiency in Microsoft products\n\nKey behaviors:\nProcess driven- assertive\n\nSelf-starting\n\nAnalytical thinking\n\nDemonstrated ability to solve problems with customer satisfaction as a focus\n\nExcellent communication skills both verbal and written\n\nAbility to multitask- manage multiple projects\n\nGoal-oriented\n\nCustomer focused\n\nDrive to succeed\n\nTeam player\n\nField Service experience on Sullair products a plus\n\nFamiliar with SAP ERP and Salesforce CRM a plus\n\nDirect reports:\nN/A\n\nThe successful candidate is responsible for complying with Hitachi’s Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.\nThis description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.\nHitachi Global Air Power is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.","description_format":"text","description_chars":5667,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Rail Transport","Enterprise Storage Systems","Systems Integrators","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-10-01T16:28:40Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":0.9,"age_days":13,"expected_fill_days":20,"reasons":["conf:9","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hitachi-service-coordinator-3","json_url":"https://alion.io/job/hitachi-service-coordinator-3.json","meta":{"generated_at":"2026-10-13T22:20:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34084,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":129},"rest":"https://alion.io/mcp/rest/get_company?id=129"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhitachi-service-coordinator-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhitachi-service-coordinator-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhitachi-service-coordinator-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hitachi-service-coordinator-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhitachi-service-coordinator-3"}]}