Service Delivery Manager
Location:
Hong Kong, Hong Kong SARJob ID:
R1013182Date Posted:
2026-07-16Company Name:
Hitachi Rail Hong Kong LimitedProfession (Job Category):
Communications & Corporate AffairsJob Schedule:
Full timeRemote:
NoAbout Us
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.
Job Description:
Responsibilities
Manage the Maintenance Service Project and allocated resources, with clear objectives for turnover, cash flow, treasury, schedule, and quality
Support financial performance through cost control and MYB support by meeting the target (allocated) costs, thereby ensuring target margins are achieved
Lead the service delivery team in providing Operations, Administration, and Maintenance (OAM) manual and training to customers in accordance with contractual milestones and key dates
Act as a Work Package Manager, coordinating and managing internal and external stakeholders throughout the Defect Liability Period (DLP)
Analyze system logs and site information to identify issues and propose both short-term recovery actions and long-term improvement solutions
Manage obsolescence activities and develop mitigation plans to ensure long-term system supportability
Requirements
Bachelor’s degree in Engineering or Project Management or above
Minimum 5 years Customer Service Management or Project Management experiences
Strong analytical, problem-solving, and people management skills
Good leadership skills with teamwork experience
Good command of written and spoken English and Cantonese
Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs athttps://www.hitachirail.com/careers.
At Hitachi Rail, there is a place for everyone.We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view.It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.
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