{"id":387091,"url":"https://alion.io/job/hitachi-service-desk-engineer-2","title":"Service Desk Engineer","company":{"id":129,"name":"Hitachi","domain":"hitachi.com","url":"https://alion.io/company/hitachi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":261,"ghost_share":0.004,"stale_share":0.475,"repost_share":0.031,"time_to_fill_p50_days":19,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":40000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"ITIL","optional":true},{"name":"Jira","optional":true},{"name":"Linux","optional":true},{"name":"Okta","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-08-04T00:00:00Z","employer_posted_date":"2026-08-04","last_verified_at":"2026-10-20T17:28:52Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":78},"description":"Function\nIT Infrastructure - Shared ServicesOur Company\nWe’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.\nOur group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole.\nImagine the sheer breadth of talent it takes to unleash a digital future. We don’t expect you to ‘fit’ every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.\nJob description\nThe Team\nAre you passionate about helping others and solving technical challenges with a smile?\nAs a Service Desk Engineer, you'll be the first point of contact for our colleagues across the region, providing expert guidance and support to ensure a smooth and productive technology experience. You'll need to be a skilled communicator, an empathetic listener, and a creative problem-solver - ready to tackle a wide range of issues and empower teams with the tools they need to succeed.\nThis role calls for a strong customer-centric mindset, a commitment to delivering exceptional service, and a genuine desire to make a positive impact on the people you support. If you're ready to be a technology champion and a trusted advisor, we’d love to have you on our Team!\nThe Role:\nAt least one year experience in the same and similar position\nVery good communication skills to build business relations with Management\nEmployees / Colleagues\nAbility to work in a team and under customer pressure\nIntermediate knowledge of English\nAbility to multitask and prioritize appropriately in a fast-paced environment\nExperience in customer service\nFamiliarity with basic network and directory services (AD, DHCP, DNS)\nBasic mail troubleshooting skills\nExperience with end user hardware/software problem solving and troubleshooting\nExperience with Windows 11 and MacOS troubleshooting\n Nice to have:\nFamiliarity with identity and device management systems such as Okta, Microsoft\nOffice 365, Azure, Intune, and ServiceNow\nITIL Foundation certification or knowledge of ITIL practices\nExperience with Linux\nExperience with enterprise IT services support (e.g., print management, software\ndeployment tools like MDT)\n Job Responsibilities:\nProvide 1st and 2nd line remote support for end users (both software and hardware issues)\nRegister, track, and manage tasks using a ticketing system (e.g., Jira)\nPrepare, configure, and deploy user workplace equipment (laptops, docking stations, peripherals)\nParticipate in internal IT projects and initiatives\n#LI-MS3\nAbout us\nWe’re a global, 1000-stong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. We’re curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here you’re not just another employee; you’re part of a tradition of excellence and a community working towards creating a digital future.\nFostering innovation through diverse perspectives\nHitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.\nWe are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.\nHow we look after you\nWe help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.\nWe’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.","description_format":"text","description_chars":5101,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Intermediate (B1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Rail Transport","Enterprise Storage Systems","Systems Integrators","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-09-05T22:37:30Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.247,"p_room":0.28,"age_days":78,"expected_fill_days":19,"reasons":["conf:12","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/hitachi-service-desk-engineer-2","json_url":"https://alion.io/job/hitachi-service-desk-engineer-2.json","meta":{"generated_at":"2026-10-21T08:33:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12122,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":129},"rest":"https://alion.io/mcp/rest/get_company?id=129"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhitachi-service-desk-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhitachi-service-desk-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhitachi-service-desk-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hitachi-service-desk-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhitachi-service-desk-engineer-2"}]}