{"id":1032597,"url":"https://alion.io/job/hitachi-service-desk-shift-lead","title":"Service Desk Shift Lead","company":{"id":129,"name":"Hitachi","domain":"hitachi.com","url":"https://alion.io/company/hitachi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":261,"ghost_share":0.004,"stale_share":0.475,"repost_share":0.031,"time_to_fill_p50_days":19,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-20T17:28:52Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Function\nITOur Company\nWe’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers - from banks to theme parks ­- can focus on achieving the incredible with data.\nIf you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate - and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team - and who get excited about making a real-world impact with data.\nJob description\nHitachi Vantara is looking for a Shift Lead, Global IT Service Desk to lead a team of Service Desk Technicians supporting employees across the globe.\nKey Responsibilities\nLead and support a team of IT Service Desk professionals in Kraków.\n\nEnsure high-quality IT support through phone, chat, and ticketing channels.\n\nManage critical incidents and provide Level 1 technical support.\n\nMonitor service levels and ensure employee satisfaction.\n\nDrive continuous improvement of service desk processes and performance.\n\nPromote a customer-focused and service-oriented culture.\n\nCollaborate with IT, Operations, and business stakeholders worldwide.\n\nRequirements\nExperience leading an IT Service Desk or technical support team.\n\nStrong customer service and incident management skills.\n\nAbility to work in a fast-paced global environment.\n\nExcellent communication and stakeholder management skills.\n\nPassion for continuous improvement and team development\n\nThis position reports to the Global Service Desk Manager, Employee Support and offers the opportunity to play a key role in supporting Hitachi Vantara's global workforce.\nAbout us\nWe’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.\nFostering innovation through diverse perspectives\nHitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.\nWe are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.\nHow we look after you\nWe help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.\nWe’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. 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