{"id":2807937,"url":"https://alion.io/job/hitachi-servicenow-pre-sales-engineer","title":"ServiceNow Pre-Sales Engineer","company":{"id":129,"name":"Hitachi","domain":"hitachi.com","url":"https://alion.io/company/hitachi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":377,"ghost_share":0.003,"stale_share":0.634,"repost_share":0.024,"time_to_fill_p50_days":17,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":110000,"max_usd":220000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1026},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-27T14:07:36Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Function\nEnterprise ApplicationsOur Company\nWe’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.\nImagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.\nJob description\nJob Summary\nThe ServiceNow Pre-Sales Engineer partners with sales teams to drive business growth by providing solution expertise, conducting discovery workshops, creating solution proposals, and demonstrating the value of ServiceNow products to prospective clients.\nKey Responsibilities\nSupport sales teams throughout the opportunity lifecycle.\nConduct customer discovery sessions to understand business challenges and requirements.\nDevelop ServiceNow solution strategies aligned with customer objectives.\nDeliver product demonstrations, proof-of-concepts (POCs), and executive presentations.\nCreate solution architectures, effort estimates, and technical response documents.\nAssist in RFP, RFI, and RFQ responses.\nDevelop business cases, ROI models, and value realization presentations.\nWork closely with delivery teams to ensure proposed solutions are practical and implementable.\nCollaborate with ServiceNow account teams and alliance partners to drive strategic pursuits.\nTranslate customer business challenges into measurable business outcomes through ServiceNow solutions.\nEngage with CIOs, CTOs, and executive stakeholders to align technology investments with business goals.\nPosition ServiceNow AI, automation, and workflow capabilities to support digital transformation initiatives.\nDrive proposal quality, estimation accuracy, and solution excellence across pursuits.\nContribute to opportunity win rates, pipeline growth, and revenue generation through effective solution consulting.\nSupport expansion opportunities within existing customer accounts by identifying additional ServiceNow use cases.\nRequired Qualifications\nBachelor's degree in Information Technology, Business, or related field.\n8+ years of experience in ServiceNow consulting, implementation, solutioning, or pre-sales.\nStrong understanding of ServiceNow platform capabilities and use cases.\nExperience in creating solution proposals and customer presentations.\nExcellent communication and presentation skills.\nA strong and thriving network of ServiceNow professionals and customers is a key advantage\nPreferred Certifications\nCIS Certifications (ITSM, ITOM, HAM, SAM, CSM, HRSD, etc.)\nAbout us\nWe’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.\nFostering innovation through diverse perspectives\nHitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.\nWe are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.\nHow we look after you\nWe help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.\nWe’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. 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