{"id":170807,"url":"https://alion.io/job/hitachi-technical-resource-center-analyst","title":"Technical Resource Center Analyst","company":{"id":129,"name":"Hitachi","domain":"hitachi.com","url":"https://alion.io/company/hitachi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":397,"ghost_share":0.003,"stale_share":0.647,"repost_share":0.023,"time_to_fill_p50_days":17,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico","Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":50000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1876},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-29T00:00:00Z","employer_posted_date":"2026-07-29","last_verified_at":"2026-10-28T00:58:34Z","board_verified":true,"closed_at":null,"days_open":91,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":91},"description":"Function\nGCSSOur Company\nWe’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers - from banks to theme parks ­- can focus on achieving the incredible with data.\nIf you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate - and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team - and who get excited about making a real-world impact with data.\nJob description\nThe Technical Resource Center Analyst provides first-line technical support to internal and external customers, resolving technical issues and escalating complex problems as needed to ensure minimal disruption and high customer satisfaction.\nThe Role\nRespond to technical inquiries via phone, email, and chat, providing timely and accurate solutions.\n\nDiagnose and troubleshoot hardware, software, and network issues for various HITACHI VANTARA products and services.\n\nDocument all support interactions, resolutions, and escalations thoroughly in the ticketing system.\n\nPerform basic system administration tasks, including user account management and password resets.\n\nCollaborate with senior technical staff and other departments to resolve complex technical problems.\n\nMaintain and update knowledge base articles and technical documentation.\n\nEducate users on best practices and self-service options.\n\nParticipate in training programs to enhance technical skills and product knowledge.\n\nIdentify recurring issues and contribute to process improvement initiatives.\n\nAdhere to established service level agreements (SLAs) and support procedures.\n\nWhat You’ll Bring\nBachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.\n\n1-3 years of experience in a technical support role, preferably in a helpdesk or call center environment.\n\nStrong understanding of Linux OS, Windows operating systems, Microsoft Active Directory, and basic networking concepts (TCP/IP, DNS, DHCP).\n\nFamiliarity with Storage and SAN Protocol (FC, iSCSI, FCOE, nVME)\n\nFamiliarity with IT service management (ITSM) tools and ticketing systems (e.g., ServiceNow, Jira Service Desk).\n\nExcellent communication skills, both written and verbal, in English and Spanish.\n\nStrong problem-solving and analytical abilities.\n\nAbility to work independently and as part of a team in a fast-paced environment.\n\nCustomer-focused with a strong commitment to providing exceptional service.\n\nAbility to prioritize tasks and manage multiple issues simultaneously.\n\nKnowledge of HITACHI VANTARA products or enterprise storage solutions is a plus.\n\nAbout us\nWe’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.\nFostering innovation through diverse perspectives\nHitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.\nWe are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.\nHow we look after you\nWe help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.\nWe’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.","description_format":"text","description_chars":4639,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Rail Transport","Enterprise Storage Systems","Systems Integrators","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-08-29T23:51:19Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.117,"p_room":0.28,"age_days":91,"expected_fill_days":17,"reasons":["conf:5","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/hitachi-technical-resource-center-analyst","json_url":"https://alion.io/job/hitachi-technical-resource-center-analyst.json","meta":{"generated_at":"2026-10-28T10:51:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14169,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":129},"rest":"https://alion.io/mcp/rest/get_company?id=129"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhitachi-technical-resource-center-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhitachi-technical-resource-center-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhitachi-technical-resource-center-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hitachi-technical-resource-center-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhitachi-technical-resource-center-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":170807}},{"tool":"search_jobs","arguments":{"company":"hitachi.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":170807},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}