Technical Support Engineer – Application Specialist

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The opportunity

We are looking for a Technical Support Engineer - Application Specialist to join our global organization. In this role, you will provide advanced technical expertise and consultation to our customers, supporting application-related challenges across power systems and substation automation.

You will work closely with global customers as well as internal functions such as R&D, Application Engineering, Failure Analysis, and After Sales Service, contributing to high-quality solutions and continuous improvement. This is a visible and technically challenging role in an international environment, where your expertise directly supports customer success and operational reliability.

How you’ll make an impact

• Provide advanced technical support and consultation for customer application-related issues
• Analyze and troubleshoot complex cases to identify root causes, including incorrect configurations, parameters, and settings
• Resolve high-complexity cases raised through the customer support portal in a professional and efficient manner
• Guide customers on hardware and firmware upgrades as well as application optimization
• Build and maintain strong customer relationships by delivering reliable technical support at a high technical level
• Take ownership of assigned cases and manage priorities in a high-workload, global environment
• Contribute to continuous improvement of processes, tools, and ways of working

Your background

• Master of Science or PhD in Electrical Engineering, preferably with a focus on Power Systems
• Minimum 5 years of experience in technical support, application engineering, or a similar role
• Solid experience working in customer support services within an international environment
• Strong knowledge of power systems, protection, and control
• Experience with substation automation and communication protocols such as IEC 61850, Modbus, DNP3, and IEC 103
• Familiarity with IED engineering tools and secondary injection testing (e.g. Omicron)
• Experience in commissioning and testing is considered a merit
• Fluency in English, both written and spoken; additional languages are a plus

What we offer

• Collective agreement
• Flexible working time
• Healthcare and wellness allowance
• Excellent career opportunities within Hitachi Energy, both in Sweden and globally
• Mentor support during onboarding
• Continuous learning through training and development programs
• A diverse and inclusive workplace with 70+ nationalities represented in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks

More about us

Are you passionate about technology and customer value? Do you enjoy solving complex technical challenges in a global environment? Applications will be reviewed on an ongoing basis so don’t delay - apply today!

Hiring Manager Ziaedin Hassani, [email protected], will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Klas Koppari +46 107 38 13 45; Unionen: Fredrik W Nordin, +46 107 38 15 12; Ledarna: Frank Hollstedt, +46 107 38 70 43.

All other questions can be directed to Talent Partner Malin Johansson, [email protected].

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing ageneral inquiry formon our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well asHitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions-additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.