{"id":1592164,"url":"https://alion.io/job/hitachi-technical-support-engineer-application-specialist","title":"Technical Support Engineer – Application Specialist","company":{"id":129,"name":"Hitachi","domain":"hitachi.com","url":"https://alion.io/company/hitachi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":261,"ghost_share":0.004,"stale_share":0.475,"repost_share":0.031,"time_to_fill_p50_days":19,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Västerås, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":109000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-20T17:28:52Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Location:\nVaesteras, Vastmanland County, SwedenJob ID:\nR0108922Date Posted:\n2026-01-26Company Name:\nHITACHI ENERGY SWEDEN ABProfession (Job Category):\nEngineering & ScienceJob Schedule:\nFull timeRemote:\nNoJob Description:\nThe opportunity\nWe are looking for a Technical Support Engineer - Application Specialist to join our global organization. In this role, you will provide advanced technical expertise and consultation to our customers, supporting application-related challenges across power systems and substation automation.\nYou will work closely with global customers as well as internal functions such as R&D, Application Engineering, Failure Analysis, and After Sales Service, contributing to high-quality solutions and continuous improvement. This is a visible and technically challenging role in an international environment, where your expertise directly supports customer success and operational reliability.\nHow you’ll make an impact\nProvide advanced technical support and consultation for customer application-related issues\nAnalyze and troubleshoot complex cases to identify root causes, including incorrect configurations, parameters, and settings\nResolve high-complexity cases raised through the customer support portal in a professional and efficient manner\nGuide customers on hardware and firmware upgrades as well as application optimization\nBuild and maintain strong customer relationships by delivering reliable technical support at a high technical level\nTake ownership of assigned cases and manage priorities in a high-workload, global environment\nContribute to continuous improvement of processes, tools, and ways of working\nYour background\nMaster of Science or PhD in Electrical Engineering, preferably with a focus on Power Systems\nMinimum 5 years of experience in technical support, application engineering, or a similar role\nSolid experience working in customer support services within an international environment\nStrong knowledge of power systems, protection, and control\nExperience with substation automation and communication protocols such as IEC 61850, Modbus, DNP3, and IEC 103\nFamiliarity with IED engineering tools and secondary injection testing (e.g. Omicron)\nExperience in commissioning and testing is considered a merit\nFluency in English, both written and spoken; additional languages are a plus\nWhat we offer\nCollective agreement\nFlexible working time\nHealthcare and wellness allowance\nExcellent career opportunities within Hitachi Energy, both in Sweden and globally\nMentor support during onboarding\nContinuous learning through training and development programs\nA diverse and inclusive workplace with 70+ nationalities represented in Sweden\nSupplementary compensation for parental leave\nEmployee Benefit Portal with thousands of discounts and perks\nMore about us\nAre you passionate about technology and customer value? Do you enjoy solving complex technical challenges in a global environment? Applications will be reviewed on an ongoing basis so don’t delay - apply today!\nHiring Manager Ziaedin Hassani, , will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Klas Koppari +46 107 38 13 45; Unionen: Fredrik W Nordin, +46 107 38 15 12; Ledarna: Frank Hollstedt, +46 107 38 70 43.\nAll other questions can be directed to Talent Partner Malin Johansson, .\nAccessibility and reasonable accommodation\nQualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing ageneral inquiry formon our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.\n\nThis is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.\n\nUse of Al and automated tools in recruitment\nAs part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well asHitachi's Global Data Privacy Notice.\nBackground Screening and Security Checks\nAs part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.\nFor certain roles-particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions-additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.\nThe scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.","description_format":"text","description_chars":5698,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Rail Transport","Enterprise Storage Systems","Systems Integrators","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-10-01T16:28:40Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.774,"p_room":0.55,"age_days":21,"expected_fill_days":19,"reasons":["conf:12","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/hitachi-technical-support-engineer-application-specialist","json_url":"https://alion.io/job/hitachi-technical-support-engineer-application-specialist.json","meta":{"generated_at":"2026-10-21T06:52:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9713,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":129},"rest":"https://alion.io/mcp/rest/get_company?id=129"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhitachi-technical-support-engineer-application-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhitachi-technical-support-engineer-application-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhitachi-technical-support-engineer-application-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hitachi-technical-support-engineer-application-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhitachi-technical-support-engineer-application-specialist"}]}