{"id":2160253,"url":"https://alion.io/job/hitachimms-tac-engineer-i","title":"TAC Engineer I","company":{"id":3886772,"name":"Hitachimms","domain":"hitachimms.com","url":"https://alion.io/company/hitachimms","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Woodbury, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Multimodal AI","optional":false},{"name":"Outlook","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-13T18:15:00Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-12T09:32:56Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"As THE leader in transit technology, Hitachi Mobility Multimodal Solutions (HMMS - formerly known as Clever Devices) vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world.We are continuing to grow, and are looking for a TAC Engineer I to join our team.\nTAC Engineer I is the initial point of contact for HMMS customers. The primary function of the TAC Engineer I is to identify technical issues with HMMS software and hardware products and provide solutions to problems raised by our customers. The position acts as an advocate for the customer and liaison between internal departments and external clients on an individual ticket level. The individual shall demonstrate exceptional technical skills, judgment, investigation, and problem solving, as well as communication to effectively maintain a cooperative working relationship with internal stakeholders. As a focal point, the individual will interface and act with the customer in mind to help meet goals and establish and maintain an effective relationship with the customer, gaining their trust and future business.\nThe TAC Engineer I will work towards increasing their depth of technical knowledge of the HMMS solutions to be able to troubleshoot and resolve customer issues quickly. They will use their experience to create/update a knowledgebase and troubleshooting process that will be used by the TAC Team. Additionally, the TAC Engineer I will partner with other areas of HMMS to drive incidents to resolution while using their discretion to escalate up to TAC Engineer II’s or to another department.\nTAC is a 24/7 department that services our customers 365 days a year. In doing so, we are currently looking to fill positions in our 2nd and 3rd shifts (Eastern time) across Mon-Sun.\nPrimary Responsibilities:\nActs as a customer advocate, responsible for resolving customer requests both internally and externally.\nResponsible for handling Customer incidents/requests for technical assistance via phone or electronically.\nResponsible for grabbing all necessary logs and backups in a timely manner upon ticket intake. \nDiagnosis and resolution of Customer hardware and software issues.\nOwnership of P1-P4 Customer Incidents through resolution, including working cross-functionally with other departments.\nIdentifies customer issues, finds solutions, or proceeds with the escalation process to upper-level TAC Engineers or other departments.\nProvide remote technical assistance regarding software and hardware issues, installation, troubleshooting, and configuration of any Clever Devices provided products.\nDocuments clear descriptions of issues from customers and clearly log continuous progress of issues and the resolution the life of the ticket to keep customers informed throughout the process. \nManages Incidents, ensures customers are updated and communicated to regularly, and incidents are escalated and followed-up on in a timely manner.\nMaintains a positive customer service attitude.\nDevelops technical documentation, FAQs, and maintains a knowledge database.\nGain an understanding of Clever Devices’ workflow to better understand how to escalate issues and work with the team to put efficiencies in place. \nMaintains up-to-date industry technical knowledge.\nWorks to stay current with Clever Devices solutions.\nActively participates in Team Meetings and provides training to others on the team as knowledge is developed.\nUtilizes a network of relationships to collect and disseminate information, build support, and secure buy-in to achieve desired company objectives.\nAssist with larger Team Projects for continuous improvement and acts as a lead on smaller projects.\nParticipates in the On-Call Rotation.\n Skills Required:\nBachelor’s degree in engineering, computer engineering, networking, or IT related preferred \nHigh level of Customer Service attitude and aptitude.\nMinimum 3 years of experience troubleshooting networking, software, hardware, and communications technologies.\nExperience with networking, databases, and software application troubleshooting.\nUnderstanding and ability to execute SQL queries and commands.\nExperience working with an Incident Management System.\nStrong Written and Verbal communications Skills.\nStrong Time Management Skills.\nStrong understanding of Microsoft and SQL servers.\nExperience in a Call Center/Help Desk environment.\nProficient in Microsoft Suite (Outlook, Excel, Word, PowerPoint).\nSelf-motivated and the ability to work independently.\nMust be willing to travel for necessary trainings, on-site team meetings or customer visits (< 20% required).\nHMMS, (Hitachi Rail CD U.S. Ltd.) is an Affirmative Action/Equal Opportunity Employer\nThe compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate. The exact compensation offered will depend on several factors such as the candidate’s experience, skills, training, education and/or physical location; internal equity; and, budget. Any position working 2nd or 3rd shift will be considered for additional shift differential pay.\nIn addition, HMMS , (Hitachi Rail CD U.S. Ltd.) offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company.\nThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.","description_format":"text","description_chars":5992,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Insurance coverage","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Public Transport","Smart Mobility"],"lifecycle":[{"event":"open","at":"2026-10-09T08:14:45Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.505,"p_room":0.28,"age_days":59,"expected_fill_days":29,"reasons":["conf:4","win:tail","crowd:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/hitachimms-tac-engineer-i","json_url":"https://alion.io/job/hitachimms-tac-engineer-i.json","meta":{"generated_at":"2026-10-12T18:26:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29805,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3886772},"rest":"https://alion.io/mcp/rest/get_company?id=3886772"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhitachimms-tac-engineer-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhitachimms-tac-engineer-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhitachimms-tac-engineer-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hitachimms-tac-engineer-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhitachimms-tac-engineer-i"}]}