{"id":3212381,"url":"https://alion.io/job/hived-operations-manager-2","title":"Operations Manager","company":{"id":172259,"name":"Hived","domain":"hived.space","url":"https://alion.io/company/hived","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bristol, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":85000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":24},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-22T19:58:57Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T12:21:15Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About HIVED\nAt HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.\nBased in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.\nA tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.\nAlready trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.\nOur tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.\nRole Overview\nThe Day Ops Manager is a critical role at our depots. As the Day Ops Manager, you are accountable for site performance during your shift-end-to-end across under-the-roof and on-the-road operations.\nFor on-the-road, you will manage and lead driver set-off in the morning while proactively supporting drivers and their service levels throughout the day. In the depot, you will oversee any daytime under-the-roof activities and bridges required from the previous day/week, as well as forward labour planning.\nYou will lead a team of Coordinators and you will need to have the highest standards of professionalism and discipline, leading by example in every moment. This is an on-site role embedded in the day-to-day operations.\nWhat you’ll be doing\nLead shift during rotation - managing Shift Managers, Coordinators, Fleet Specialist - to deliver exceptional OTR & UTR day-time performance.\n\nReceive handover from Night Manager, deliver handover to mid-Shift Manager.\n\nBe the GM’s primary support & deliver strong handovers\n\nLead & inspire, & develop and performance manage, team on OM’s shift rotation.\n\nOTR:\nDSP management - DSP Capacity, Account management relationships, and performance management.\n\nHIVED Partner Driver Capacity and pool management (Plan vs Actual).\n\nHIVED Partner Driver service level management\n\nLegal compliance (hours on road, breaks, safety checks).\n\nUTR:\nLabour planning for week-ahead & night.\n\nManaging day activities, e.g. sortation as relevant, preparation for sortation.\n\nSuccession planning for week ahead + 6-week glance for their side of the week, & peaks.\n\nDrives continuous improvement initiatives & Develop standards and operating procedures.\n\nWhat you’ll be accountable for\nAll on-road activities, including driver capacity, driver compliance, overall site performance (SLA, Delivery Success).\n\nAll in-depot day-to-day and planning activities including people (labour pool, engagement, leadership succession planning), safety (auditing and near miss/incident reporting), quality (SLA, set-off/on-time dispatch), and cost (labour planning D+1/W+1/TPH).\n\nWhat we’re looking for\n4-8 years’ experience leading fast-paced OTR / dispatch / last-mile operations.\n\nStrong command of driver operations, route execution, and dispatch accuracy.\n\nHands-on shift leadership with ability to manage 30-100+ staff via supervisors. Ability to lead and coach team.\n\nHigh urgency, strong communication, strong escalation habits.\n\nComfortable solving real-time operational pressure during peak windows.\n\nExcellent cross-functional stakeholder management skills.\n\nHow we reward our team\nCompetitive market-related salary. Including the opportunity to work overtime when required.\n\n25 days of holiday allowance plus public holidays. If you're on on 4 days on, 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays\n\n1 Birthday Day Off + 2 Tenure-Based Additional Days Off\n\nSubsidised Private Medical Insurance including dental, vision & mental health therapy\n\nTeam lunch provided once a week\n\nQuarterly team socials and annual sports day (HIVED Olympics)\n\nEnhanced maternity/paternity/adoption policy as day 1 right\n\nMacBook Air or Windows Laptop (depending on your preference)\n\nCycle to work scheme\n\nOur Values\nWe Are Kind - We leave our egos at the door and aren't afraid to make difficult decisions. We must never confuse kindness with being \"nice\" - kindness requires us to be fair, consistent and work together to move HIVED forward.\n\nWe Are Tenacious - We fight every day to keep the customer promise, for every parcel entrusted to us. No matter how hard it gets or whatever stands in our way, we are relentless in our pursuit of excellence.\n\nWe Are Curious - We never settle, constantly challenge convention and are never afraid to ask why. We believe there is always more to learn, always a better way, and that we're always only just getting started.\n\nWe Are Resourcefu l - Resources are scarce and our business depends on our ability to use resources wisely. Waste is the enemy. We strive to do more with less, be more efficient and make the most of what we have.\n\nWant to learn more?\nRead how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network\n\nHIVED is #7 on The Sunday Times Tech 100\n\nHIVED is B Corporation certified\n\nCheck the Impact Reports for 2024 and 2025\n\nKeep up with HIVED here","description_format":"text","description_chars":5812,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Apple Macbook","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Delivery"],"lifecycle":[{"event":"open","at":"2026-10-24T18:34:01Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-27T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":37,"reasons":["conf:1","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/hived-operations-manager-2","json_url":"https://alion.io/job/hived-operations-manager-2.json","meta":{"generated_at":"2026-10-27T15:03:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3850,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172259},"rest":"https://alion.io/mcp/rest/get_company?id=172259"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhived-operations-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhived-operations-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhived-operations-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hived-operations-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhived-operations-manager-2"}]}