{"id":3212383,"url":"https://alion.io/job/hived-sr-operations-coordinator-day-2","title":"Sr Operations Coordinator (Day)","company":{"id":172259,"name":"Hived","domain":"hived.space","url":"https://alion.io/company/hived","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bristol, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-17T10:19:15Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-25T20:53:00Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"About HIVED\nAt HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.\nBased in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.\nA tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.\nAlready trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.\nOur tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.\nRole Overview\nAt HIVED, as an Operations Coordinator, you are the unique point of contact with drivers. Your role is integral to ensuring HIVED maintains drivers at the centre of our operation while maintaining high delivery performance and quality. This is an on-site role embedded in day-to-day operations. Your shift pattern will be 4 days on, 3 days off, which will require you to work one day on the weekend. Our Operations team is organised into roles at different levels: this is a level 2 role where you will report into the Operations Manager.\nWhat you’ll be doing\nManage the day-to-day operations of an assigned driver team.\n\nChampion initiatives that foster a positive driver experience and promote retention.\n\nOverseeing of all aspects of assigned driver team, serving as the primary point of contact for driver inquiries and support at HIVED.\n\nEnsure driver compliance with HIVED's requirements and expectations.\n\nPartner with stakeholders to ensure driver excellence via check-ins and ride-alongs.\n\nWhat you’ll be accountable for\nAchieving daily business Key Performance Indicators (KPIs).\n\nComprehensive driver support, including scheduling, process implementation, and addressing on-the-road queries.\n\nWhat we’re looking for\nWe are seeking an engaging and approachable (Driver) Operations Coordinator who excels at building and maintaining positive relationships with drivers and stakeholders, with strong verbal and written communication skills and demonstrated stakeholder management abilities.\n1-3 years of related working experience with logistics/last-mile preference.\n\nPossesses a hands-on approach to managing and developing team members.\n\nProven ability to thrive in a fast-paced, high-pressure environment.\n\nCapable of rapid decision-making and efficient problem resolution.\n\nAbility to leverage available resources effectively and efficiently.\n\nExperience leveraging data for effective decision-making.\n\nDemonstrates exceptional resilience and professionalism when confronted with difficult situations, maintaining a positive and productive attitude.\n\nValid UK driving license required.\n\nHow we reward our team\nCompetitive market-related salary. Including the opportunity to work overtime when required.\n\n25 days of holiday allowance plus public holidays. If you're on on 4 days on, 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays\n\n1 Birthday Day Off + 2 Tenure-Based Additional Days Off\n\nSubsidised Private Medical Insurance including dental, vision & mental health therapy\n\nTeam lunch provided once a week\n\nQuarterly team socials and annual sports day (HIVED Olympics)\n\nEnhanced maternity/paternity/adoption policy as day 1 right\n\nMacBook Air or Windows Laptop (depending on your preference)\n\nCycle to work scheme\n\nOur Values\nWe Are Kind - We leave our egos at the door and aren't afraid to make difficult decisions. We must never confuse kindness with being \"nice\" - kindness requires us to be fair, consistent and work together to move HIVED forward.\n\nWe Are Tenacious - We fight every day to keep the customer promise, for every parcel entrusted to us. No matter how hard it gets or whatever stands in our way, we are relentless in our pursuit of excellence.\n\nWe Are Curious - We never settle, constantly challenge convention and are never afraid to ask why. We believe there is always more to learn, always a better way, and that we're always only just getting started.\n\nWe Are Resourceful - Resources are scarce and our business depends on our ability to use resources wisely. Waste is the enemy. We strive to do more with less, be more efficient and make the most of what we have.\n\nWant to learn more?\nRead how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network\n\nHIVED is #7 on The Sunday Times Tech 100\n\nHIVED is B Corporation certified\n\nCheck the Impact Reports for 2024 and 2025\n\nKeep up with HIVED here","description_format":"text","description_chars":5331,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Apple Macbook","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Delivery"],"lifecycle":[{"event":"open","at":"2026-10-24T18:34:01Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-24T06:24:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.781,"p_room":0.55,"age_days":37,"expected_fill_days":37,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/hived-sr-operations-coordinator-day-2","json_url":"https://alion.io/job/hived-sr-operations-coordinator-day-2.json","meta":{"generated_at":"2026-10-25T22:44:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32087,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172259},"rest":"https://alion.io/mcp/rest/get_company?id=172259"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhived-sr-operations-coordinator-day-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhived-sr-operations-coordinator-day-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhived-sr-operations-coordinator-day-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hived-sr-operations-coordinator-day-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhived-sr-operations-coordinator-day-2"}]}