{"id":1758653,"url":"https://alion.io/job/hivewatch-account-manager","title":"Account Manager","company":{"id":2638,"name":"HiveWatch","domain":"hivewatch.com","url":"https://alion.io/company/hivewatch","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":90,"open_postings":12,"ghost_share":0.083,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":119,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":145000,"max":175000,"currency":"USD","period":"year","gross":null,"usd_annual":175000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-09-20T22:24:20Z","employer_posted_date":"2026-09-20","last_verified_at":"2026-10-11T17:43:41Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":20},"description":"HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building.\nHiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less “noise”, we are modernizing what it means for businesses and their employees to truly feel safe.\nTHE ROLE:\nWe're looking for an Account Manager to own a book of enterprise customers. You'll drive renewals, uncover expansion opportunities, and make sure your customers get real, measurable value from HiveWatch's platform. You'll run the full post-sale account lifecycle: onboarding, adoption, QBRs, renewals, and expansion. You'll partner with our Professional Services / Implementation team to keep complex onboardings on track, identify and close expansions, and represent the voice of the customer to Product and Engineering.\nIf you love building relationships, connecting customer goals to what our platform can do, and running a tight renewal process end to end, this is your role.\nNote: This is a full-time, in-person role at our HQ in El Segundo, CA. We are on-site Tuesday through Thursday at our HQ, with flex remote days Mondays and Fridays.\nWHAT YOU'LL DO:\nOwn the account relationship\nManage a portfolio customer accounts as the primary point of contact for renewals, contract terms, and expansions\n\nMultithread across each account: identify and build relationships with new stakeholders as champions shift roles or leave\n\nLead regular QBRs that connect customer goals to concrete outcomes\n\nDrive renewals and growth\nOwn a strong renewal motion end to end: forecasting, negotiation, and close\n\nDig into each account to find where HiveWatch delivers value, and state that value in clear, concrete terms your customer can act on\n\nIdentify, pursue, and close upsell, and cross-sell opportunities across your book\n\nLead onboarding and delivery\nEnsure complex onboardings move through implementation on schedule, coordinating closely with Implementation\n\nBring account leadership and project management skills to every stage of the customer journey, keeping timelines, stakeholders, and deliverables aligned\n\nAdvocate internally\nCommunicate product feedback clearly and consistently to Product and Engineering\n\nBuild strong internal relationships across Sales, Implementation, and Product\n\nServe as the voice of the customer, making sure their needs shape how we build and support the platform\n\nREQUIRED QUALIFICATIONS:\n5+ years in Account Management, Customer Success, or a related customer-facing role in B2B SaaS or enterprise software\n\nProven track record owning renewals for a portfolio of enterprise accounts\n\nStrong account leadership and project management skills; comfortable running multiple complex initiatives at once\n\nSkilled at multithreading within accounts and building relationships with new stakeholders as they emerge\n\nStrong technical aptitude; able to learn complex software quickly. Experience with cloud-based solutions that integrate with on-premise hardware is a plus\n\nExcellent communicator, able to dig for value and translate it into terms that resonate with stakeholders from end-users to executives\n\nComfortable with ambiguity, adaptable, and energized by building process in a fast-paced startup\n\nPreferred:\nExperience in physical security, enterprise security software, or adjacent industries\n\nExperience managing account portfolios of $5M+ ARR\n\nBackground working with Fortune 500 or Global 2000 customers\n\nFamiliarity with AI-powered products or platforms\n\nADDITIONAL INFO\nBase salary range: $145,000 - $175,000\nEligible for bonus\nEligible to participate in HiveWatch Equity Incentive Plan\nThe final offer will be at the company's sole discretion and determined by multiple factors, including years and depth of relevant experience, expertise, and other business considerations.\nBenefits & Culture:\nAt HiveWatch, we’re passionate about taking care of our people - and it shows in the benefits we offer. Our team enjoys:\nComprehensive health coverage: medical, dental, vision, and life insurance\n\nCutting-edge work in an emerging field with huge growth potential\n\nCompetitive compensation packages designed to reward top talent\n\nA modern, newly renovated HQ right on Main Street in El Segundo, CA\n\n401(k) with a 4% company match to help you invest in your future\n\nFlexible paid time off so you can recharge when you need it\n\nA family-friendly, compassionate culture that values balance and belonging\n\nWe encourage you to challenge the status quo, share your perspective, and leave fear at the (access-controlled) door.\nOur EEO Statement:\nHiveWatch is an equal opportunity employer and we are committed to cultivating a work environment that supports, inspires, and respects all individuals. We execute our hiring practices so that they are merit-based and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, marital status, age, disability, medical condition, genetic information, national origin, ancestry, military or veteran status, or other protected characteristic.","description_format":"text","description_chars":5514,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Operations","Video Surveillance"],"lifecycle":[{"event":"open","at":"2026-10-03T11:57:49Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":187500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":19,"expected_fill_days":119,"reasons":["conf:2","urgency","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":175000,"is_top_pay":true},"html_url":"https://alion.io/job/hivewatch-account-manager","json_url":"https://alion.io/job/hivewatch-account-manager.json","meta":{"generated_at":"2026-10-11T21:13:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9960,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2638},"rest":"https://alion.io/mcp/rest/get_company?id=2638"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhivewatch-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhivewatch-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhivewatch-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hivewatch-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhivewatch-account-manager"}]}