{"id":2505937,"url":"https://alion.io/job/hkr-seasonal-customer-support-associate-2","title":"Seasonal Customer Support Associate","company":{"id":4417549,"name":"HKR.TEAM","domain":"hkr.team","url":"https://alion.io/company/hkr-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":4325,"max":null,"currency":"RON","period":"month","gross":true,"usd_annual":10944},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-09-01T10:21:56Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-11-01T02:41:16Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"We are currently looking for fantastic seasonal Customer Service peeps to join our team and assist our apparel partner in New York .\nBtw, HKR was remote before it was even cool!\nRemote is allowed, encouraged, and the norm. Now, and forever. There’s only one catch, and it comes from this guy: “Whatever you are, be a good one ” - Abraham Lincoln\nTo apply, please fill out our external form.\n(You will be redirected to it automatically, once you click \"Apply\").\nWhat you'll be doing?\nYou will assist our US partner by communicating with their customers using the Zendesk platform; primarily, all interactions are written and happen via e-mail or live chat - no voice/phones (phewww! );\nYou will provide an order status update (tracking links, emailing printers, etc.);\nYou will help customers set up exchanges for sizing issues and send out replacements in case of any damaged items;\nYou will offer support in editing their orders (shipping address/info, item details);\nYou will make inquiries and identify specific apparel designs customers are looking for on our site.\nAbout you\nThis would be a perfect job opportunity for college students looking to upgrade their skills, accumulate work experience, and add a US company to their ninja belt ;\nComing with previous experience in a similar position, with a background in customer support is considered a plus, but not mandatory;\nYou have excellent communication skills, especially in English - we are looking for at least a C1 proficiency, both written and spoken;\nYou have the ability to maintain composure and customer focus while troubleshooting and solving issues;\nYou are fun, optimistic, have a good laugh, and at the same time give it your best professional self, being a dedicated team player, raising your hand and caring for your colleagues;\nTechnical savvy - you know your way around apps and stuff; also, from a technical point of view, you need a strong internet connection and a PC/laptop with a webcam (BYOD - Bring Your Own Device).\nAbout the job\nSeasonal, full-time, remote (work from home)\nWe’re looking to hire in two batches with a determined work contract of 2-3 months, depending on the batch, starting Oct 26th, and Nov 2nd, respectively. The contract will end Dec 31st, 2026; however, depending on your performance, it could be extended throughout January (and even more!).\nYou will be able to work from your awesome pajamas from the comfort of your home . While we typically work 9:00 AM - 6:00 PM, we want to offer our partners in NY the ability to work on a second shift (3:00 PM-12:00 AM) and during weekends. Don’t worry; you’ll be able to switch around, and we’ll adjust to what you need but putting this out there so that you know what’s expected of us (this means you too).\nThe training session typically takes about 2 weeks, during which we’ll use Google Meet, screen sharing and provide all the needed documentation for you to do an excellent job.\nPerks\nMonthly income of 4325 RON gross + meal tickets of 35 RON/day; an additional performance bonus awaits you at the end of the contract if you achieve your targets\nRemote, full-time job; no city borders, apply from any location as long as it’s in Romania!\nRotating shifts : 9 AM - 6 PM / 3 PM - 12 AM schedule (with 1 hour of lunch break )\nThe opportunity to kickstart your career - while this is a seasonal project, we always do call-backs for future roles if you make yourself seen\nStart-up culture, young team, no egos, no BS","description_format":"text","description_chars":3463,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Business Development","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-10-14T07:15:44Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.486,"p_room":0.45,"age_days":59,"expected_fill_days":30,"reasons":["conf:1","urgency","velocity","win:tail"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":10944,"is_top_pay":false},"html_url":"https://alion.io/job/hkr-seasonal-customer-support-associate-2","json_url":"https://alion.io/job/hkr-seasonal-customer-support-associate-2.json","meta":{"generated_at":"2026-11-01T05:30:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8414,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417549},"rest":"https://alion.io/mcp/rest/get_company?id=4417549"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhkr-seasonal-customer-support-associate-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhkr-seasonal-customer-support-associate-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhkr-seasonal-customer-support-associate-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hkr-seasonal-customer-support-associate-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhkr-seasonal-customer-support-associate-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2505937}},{"tool":"search_jobs","arguments":{"company":"hkr.team","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2505937},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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