{"id":1244742,"url":"https://alion.io/job/hlb-private-banking-service-relationship-manager","title":"Private Banking Service Relationship Manager","company":{"id":1880370,"name":"Hong Leong Bank","domain":"hlb.com.my","url":"https://alion.io/company/hlb-com-my","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":77,"ghost_share":0,"stale_share":0.844,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-18T16:43:20Z","board_verified":false,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"If you are looking to excel and make a difference, take a closer look at us…\nWe are looking for individuals to provide support to a team of Priority Banking (PB) Relationship Managers (RM) in attending PB customers at Priority Banking Center on various banking transaction needs & service related matters. The role also requires to manage client service satisfaction-related aspects for their organizations, which involves providing support and resolution for customer concerns.\nJob Description:\nTake ownership of customers issues of the PBC, from enquiries to complaints and following problems through to resolution\nMaintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.\nTake the extra mile to engage customers and build sustainable relationships and trust with customer.\nEnsure walk-in PB customers are attended in a timely & accurately manner\nShare information on Campaign or current promotion with customers & cross sell products such as Credit Card, SMF, etc\nSales referral to RMs on PB upgrade and investment products. (ensure comply to NCNS policy - ONLY perform referral, unless FIMM/IPPC/BANCA license has been obtained)\nEnsure documents/forms submitted by RMs are checked thoroughly so that risk & compliance requirements (AML / FATCA & CRS / FEAR, etc) are met.\nEnsure call back is performed to customers on confirmation of sales and banking transaction\nResponsible for the upkeep of the Priority Banking Center (PBC) and ensure all facilities, equipment and stationaries are sufficiently provided.\nDevelop and carry out an efficient documentation and filing system to ensure all important documentation are organized and up-to-date.\nMeet personal / PBC team sales and service targets.\nJob Requirements:\nUndergraduate degree in Accounting/Banking/Investment/Finance or a related field from any recognized colleges or university.\nMinimum 3-5 years of relevant experience in a financial institution\nExcellent interpersonal skills.\nHighly motivated and result-driven\nProficient in MS Office such as PowerPoint, Excel, and Words\nAbout Hong Leong Bank\nWe are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.\nWe seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation.Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.\nRealise your full potential at Hong Leong Bank by applying now.","description_format":"text","description_chars":3316,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Commercial & Retail Banks","Cards & Card Issuing"],"lifecycle":[{"event":"open","at":"2026-09-25T17:09:32Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":0.9,"p_active":0.563,"p_room":0.75,"age_days":30,"expected_fill_days":40,"reasons":["conf:61","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/hlb-private-banking-service-relationship-manager","json_url":"https://alion.io/job/hlb-private-banking-service-relationship-manager.json","meta":{"generated_at":"2026-10-21T09:18:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13178,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1880370},"rest":"https://alion.io/mcp/rest/get_company?id=1880370"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhlb-private-banking-service-relationship-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhlb-private-banking-service-relationship-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhlb-private-banking-service-relationship-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hlb-private-banking-service-relationship-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhlb-private-banking-service-relationship-manager"}]}