Facilities Manager

About the Role

As a Facilities Manager, your main focus will be to enable and secure the smooth operation of the site portfolio by delivering optimized, qualitative, and cost-efficient facility management services that meet business needs and support both short- and long-term asset performance. You oversee maintenance, supplier management, lifecycle planning, energy efficiency, and cross-functional collaboration to ensure safe, compliant, and reliable facility operations across all sites.

This hybrid role reports into our Expansion Manager and is based out of the Mexico Support Office.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

FM Scope & Category Ownership:

• Responsible for the full FM scope, including Energy & Utilities, Cleaning, Waste & Pest Management, Technical installations, General Building Maintenance, and Shopfitting maintenance.
• Act as the FM Category Manager, owning the FM categories end-to-end: defining strategy, standards, steering suppliers, managing performance, and driving cost and quality optimization across the portfolio, always in line with the global FM Strategy and Vision.

Sourcing, Procurement & Contract Delivery

• Lead or co-lead sourcing and procurement of Facility Service Providers, acting as subject-matter support to the Procurement Specialist.
• Secure contractual compliance and high-quality service delivery from all facility providers and landlords.

Portfolio Condition, Lifecycle & Investment Planning

• Monitor the portfolio condition, identify investment needs, and plan actions to optimize asset lifetime and overall lifecycle performance.
• Provide operational input for new stores and rebuilds to secure long-term cost and quality levels.

Maintenance Planning & Execution

• Ensure that facility plans are created, maintained and contain activities to meet internal and external requirements, balancing scheduled /reactive work.
• Secure the facility service delivery and facility projects in the Sales Market portfolio based on the agreed requirements and planned activities.
• Secure that health & safety requirements are followed, working closely with suppliers and the local security department.
• Act as an internal service provider to all brands and sites, securing a high-quality service that meets expectations on urgency

Data, Systems & Financial Performance

• Ensure all asset, reactive work and PPM data is accurate, current and fully maintained in the global FM system (Planon), including lifecycle Capex/Opex planning and project records.
• Ensure a high level of system automation and asset data quality
• Manage, monitor and follow up actual costs vs. budget as well as quality performance based on predefined quality measures.

Energy Management

• Responsible to monitor and report on site energy consumption, drive energy efficiency reduction initiatives to optimize energy efficiency and mitigate energy cost, in line with the global defined energy targets.

Business Alignment & Cross Functional Collaboration

• Ensure that all facility activities are aligned with business needs and propose effective solutions to ensure facility requirements remain current and in line with evolving business needs.
• Work closely with Sales Market C&F Manager to implement the market facility strategy and translate into operational activities and actions.
• Partner with Sales Management and Operations to anticipate and interpret business needs, converting them into actionable facility plans and deliverables.
• Collaborate with Global C&F in order to optimize the site portfolio’s efficiency as well as other facility cost and quality performance.
• Active participant in FM forums and support best-practice sharing

Who You Are:

• Bachelor’s degree in Engineering or a related field
• Facility Management and Project Management certifications are meriting
• Strong supplier and contract management skills
• Analytical and data-driven mindset with problem-solving ability
• Proficient in MS Office applications
• Advanced level of English, both written and spoken
• Minimum 3 years of experience in facility management, construction, and/or real estate
• Proven experience in activity-based budgeting and operational planning
• Skilled in managing external suppliers and following up on contractual obligations
• Experience in energy management is meriting
• Background in the retail industry and experience within a large international organization are meriting
• You are communicative, consultative, and collaborative in your approach. You are datadriven, pragmatic, and solution-oriented, while remaining resilient and flexible in a dynamic environment.
• Advanced proficiency in both English and Spanish.

Why You’ll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS.