{"id":1145840,"url":"https://alion.io/job/hm-group-supervisor-6","title":"Supervisor","company":{"id":3700,"name":"H&M Group","domain":"hmgroup.com","url":"https://alion.io/company/hmgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":96,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Skokie, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":152000,"period":"year","method":"role_country_seniority_unknown","sample_n":13313},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T20:13:10Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-18T10:37:45Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"As a Supervisor you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energise and drive the team to create a shopping journey for our customers that are authentic, personalized, and engaging.\nKey Responsibilities\nDelivering an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment \nTaking responsibility for store opening and closing procedures, while providing support to the wider management team as needed \nInterpreting sales data and collaborating with store leadership to optimize the commercial performance of the store \nLeading and inspiring a team of sales assistants to consistently uphold exceptional service standards \nOverseeing day-to-day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence \nActing as a brand ambassador, embodying the company’s values and ensuring every customer interaction is memorable and meaningful \nPrevious experience in retail / hospitality, with a good understanding of store operations, including opening and closing procedures and stock delivery processing. \nCustomer-focused: You enjoy engaging with people and are committed to delivering excellent service. \nProduct Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers \nAdaptable and flexible: Adaptable and responsive to changing priorities and customer requests. \nAction-oriented: Proactive and driven to take initiative and get things done. \nStrong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives. \nEager to Learn: Open to feedback and actively seek out opportunities for personal and professional development. \nComfortable working varied hours, including evenings, weekends, and holidays. \nThis is a Full Time position with a contract of 32 - 40 hours a week. \nApply by sending in your CV in English as soon as possible\nCompensation: $23.56-$26.72\nDue to data policies, we only accept applications through career page.\nPlease note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities\nBenefits:\nWe’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.\nIn addition to this, US based colleagues also receive:\nEmployee Assistance program (EPA) \nVacation/Wellness, Holiday, and Parental Pay \n25% Staff Discount \nCommuter Benefits \nPet Insurance (enrollment) \nPlus, additional Voluntary Benefits \nInclusion & Diversity\nAt H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.\nCOS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.\nAll your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":4221,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands","Home Decor"],"lifecycle":[{"event":"open","at":"2026-09-23T15:05:27Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.293,"p_room":0.45,"age_days":25,"expected_fill_days":13,"reasons":["conf:0","stale_co","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/hm-group-supervisor-6","json_url":"https://alion.io/job/hm-group-supervisor-6.json","meta":{"generated_at":"2026-10-18T12:31:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18492,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3700},"rest":"https://alion.io/mcp/rest/get_company?id=3700"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhm-group-supervisor-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhm-group-supervisor-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhm-group-supervisor-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hm-group-supervisor-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhm-group-supervisor-6"}]}