{"id":1469231,"url":"https://alion.io/job/hm-group-supervisor-7","title":"Supervisor","company":{"id":3700,"name":"H&M Group","domain":"hmgroup.com","url":"https://alion.io/company/hmgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":88,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":165000,"period":"year","method":"role_country_seniority_unknown","sample_n":681},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T22:27:52Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-01T09:20:55Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"As a Supervisor, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energise and drive the team to create a shopping journey for our customers that are authentic, personalized, and engaging.\nKey Responsibilities:\nDelivering an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment \nTaking responsibility for store opening and closing procedures, while providing support to the wider management team as needed \nInterpreting sales data and collaborating with store leadership to optimize the commercial performance of the store \nLeading and inspiring a team of sales assistants to consistently uphold exceptional service standards \nOverseeing day-to-day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence \nActing as a brand ambassador, embodying the company’s values and ensuring every customer interaction is memorable and meaningful \nPrevious experience in retail / hospitality, with a good understanding of store operations, including opening and closing procedures and stock delivery processing. \nCustomer-focused: You enjoy engaging with people and are committed to delivering excellent service. \nProduct Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers \nAdaptable and flexible: Adaptable and responsive to changing priorities and customer requests. \nAction-oriented: Proactive and driven to take initiative and get things done. \nStrong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives. \nEager to Learn: Open to feedback and actively seek out opportunities for personal and professional development. \nComfortable working varied hours, including evenings, weekends, and holidays. \nThis is a Full Time position with a contract of 32-40 hours a week. \nApply by sending in your CV in English as soon as possible.\nWe do not use artificial intelligence or automated tools to screen applications or review CVs. All applications are reviewed by our Talent Acquisition team.\nCompensation: $25.20-$26.46\nBenefits:\nWe’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.\nIn addition to this Canada based colleagues also receive:\nHealth & Dental Coverage \nRRSP Program \n25% Staff Discount \nVacation/Wellness, Holiday, and Parental Pay \nLife & Disability Insurance \nEmployee Assistance program (EPA) \nEmployee Referral Bonus\nInclusion & Diversity\nAt H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.\nCOS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.\nAll your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":4064,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands","Home Decor"],"lifecycle":[{"event":"open","at":"2026-09-29T15:36:59Z"}],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.652,"p_room":1,"age_days":2,"expected_fill_days":13,"reasons":["conf:7","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hm-group-supervisor-7","json_url":"https://alion.io/job/hm-group-supervisor-7.json","meta":{"generated_at":"2026-10-01T19:32:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2101,"day_limit":5000,"remaining_today":2899,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}