{"id":2971004,"url":"https://alion.io/job/hm-group-workforce-management-expert-3","title":"Workforce Management Expert","company":{"id":3700,"name":"H&M Group","domain":"hmgroup.com","url":"https://alion.io/company/hmgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":106,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-25T05:49:26Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stockholm, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":128000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3669},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T07:55:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T15:09:18Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"WHAT YOU WILL DO\nAs a Workforce Management Expert, you translate labour standards and labour demand into practical, store-ready workforce plans. Rather than managing day-to-day staffing, you design and evolve the workforce planning logic that determines how stores are staffed across markets and formats.\nYou will help define how customer demand, traffic patterns, operational workload and labour standards are translated into workforce requirements, ensuring staffing is realistic, compliant, fair and scalable.\nYou will:\nOwn and maintain the global WFM scheduling rulebook, defining how staffing and scheduling should be built\nEnsure scheduling rules are aligned with global standards, local labour regulations and operational needs\nDefine standard rosters by store format and segment, including role mix and coverage by daypart\nTranslate customer demand, operational workload and labour hours into recommended staffing levels by role, skill and time of day\nCreate and maintain shift templates aligned with customer traffic patterns, demand peaks and operational rhythms across front of house, back of house and omnichannel operations\nDefine and evolve skill logic to reflect operational changes, productivity improvements and new store initiatives\nDevelop workforce planning logic that reflects store operations, customer flow and workload drivers across retail formats\nPartner with Sales Markets to integrate local labour laws into global workforce planning standards\nCollaborate closely with Labour Standards and Labour Demand Experts to ensure labour standards, workload assumptions and demand drivers are accurately reflected in staffing logic\nWork with Tech and WFM product teams to translate planning rules into system configuration and algorithm inputs\nProvide expert guidance and support to markets on workforce planning, staffing logic and scheduling principles\nSupport root-cause analysis and continuous improvement related to workforce productivity, staffing effectiveness and scheduling performance\nWHO YOU WILL WORK WITH\nYou will work closely with Sales Markets, Labour Standards and Labour Demand teams, Tech and WFM product teams, as well as global Retail Operations and Controlling stakeholders. In this role, you act as a subject-matter expert and trusted partner, helping connect labour standards, workload drivers and operational realities with practical workforce planning solutions.\nWHO YOU ARE\nYou are a structured and analytical expert who understands both the logic behind workforce planning and the realities of physical retail operations. You enjoy translating complex operational challenges into practical and scalable workforce planning solutions.\nWe are looking for people with:\nDeep experience within workforce planning, workforce design, scheduling optimisation or WFM systems\nStrong understanding of retail, logistics, field operations or other customer-facing operational environments where staffing is driven by workload, customer demand and operational activities\nExperience translating demand drivers, workload assumptions or productivity standards into staffing requirements and scheduling rules\nStrong understanding of operational planning, workforce deployment and labour productivity\nSolid knowledge of labour regulations and scheduling compliance requirements\nExperience translating analytical models, operational rules or workforce logic into practical guidance and scalable ways of working\nStrong documentation skills and high attention to detail\nConfidence working cross-functionally and influencing without formal authority\nFluency in English, both written and spoken\nWHO WE ARE\nH&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make.\nWe are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power, our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future. Read more about us here\nWHY YOU’LL LOVE WORKING HERE\nAt H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.\nAn example of our benefits:\n25% Staff discount on all our H&M Group brands both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET).\nH&M Incentive Programme - HIP. Learn more about the programme here.\nJOIN US\nOur uniqueness comes from a combination of many things - our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.\nTake the next step in your career together with us. The journey starts here.\nThis is a permanent position based in Stockholm, please send your CV in English as soon as possible.\n*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.","description_format":"text","description_chars":5183,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Sweden","iso":"SE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands","Home Decor"],"lifecycle":[{"event":"open","at":"2026-10-21T02:26:11Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.616,"p_room":0.9,"age_days":4,"expected_fill_days":14,"reasons":["conf:1","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/hm-group-workforce-management-expert-3","json_url":"https://alion.io/job/hm-group-workforce-management-expert-3.json","meta":{"generated_at":"2026-10-25T18:10:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26018,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3700},"rest":"https://alion.io/mcp/rest/get_company?id=3700"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhm-group-workforce-management-expert-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhm-group-workforce-management-expert-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhm-group-workforce-management-expert-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hm-group-workforce-management-expert-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhm-group-workforce-management-expert-3"}]}