{"id":2195751,"url":"https://alion.io/job/hmc-technical-analyst-2","title":"Technical Analyst","company":{"id":445334,"name":"HMC","domain":"hmc.edu","url":"https://alion.io/company/hmc-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Claremont, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":30,"max":32,"currency":"USD","period":"hour","gross":null,"usd_annual":64000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T19:17:43Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T11:02:36Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"NOTE TO APPLICANT: Some positions require a resume, cover letter and/or other documents to be submitted with your application. Pleasesubmit these as one attachment in the My Experience section of the application underthe \"resume/CV\" upload section. Once you submit your application, you will not be able to attach additional documents.\nJob Posting Title:\nTechnical AnalystJob Description:\nTitle of Job: Technical Analyst\nPrimary Purpose\nThe Technical Analyst must be a highly motivated and service oriented technical support specialist. The individual in this position is a member of a front line support team within Computing and Information Services that primarily provides on campus audio visual (AV) support and technical consultation and hardware and software support to campus users, which includes; troubleshooting, researching, analyzing and responding to a wide range of routine and complex issues or questions and requests for assistance. The technical analyst develops documentation and provides informal training for users on a wide range of software, hardware, and AV systems. A primary job function is serving as the first point of contact at the on campus CIS Help Desk for faculty, staff and students and tracking support requests through the CIS ticket system.\nJob Duties and Responsibilities\nProvide support for campus computers, software, printers, AV systems, and on campus events that require media services. \nDocument support requests in the CIS ticket system, including details related to the tasks performed for resolving the issue or request. \nStaff the on campus Help Desk and/or AV events according to the Technical Support and Media Services coverage schedules.\nWhile staffing the Help Desk adhere to standard work practices. Help Desk Duties 2.0\nWhile assigned to AV event support, adhere to standard work practices; provide assistance with in person and virtual setup, support to event organizer, operation and the removal of AV equipment. \nTroubleshoot software, hardware, and AV issues by researching, analyzing and/or contacting vendors to identify solutions or gain additional support. \nUsing software tools to conduct remote support sessions if needed. \nDeploy hardware on campus to departments as needed, software and software upgrades; assess installations and ensure they function properly and meet user needs. \nDevelop documentation for use by end-users and for internal CIS purposes. \nSupport and maintain on campus lab computers and software. \nProvide in person and virtual training to staff, faculty and students who use common campus software, hardware and AV equipment. \nCollect and maintain hardware inventory records and software licensing information used for CIS services such as the Computer Upgrade Program (CUP) and the Loaner Program. \nConduct research for more complex questions and requests for assistance; report back in a timely manner and document the proposed solution. \nPrepare and distribute electronic notifications to the campus for planned and unplanned systems and network events or problems. \nProactively maintain technical skills and knowledge by staying up to date with new operating systems, browsers, and common campus applications such as Canvas, Microsoft 365, and Google Workspace.\nOther Tasks\nAttend and actively participate in CIS Technical Support and Media Services and CIS department staff meetings.\nSupport campus events that may occur outside of normal Help Desk hours, and maintain general knowledge of AV systems and event support options. \nCollect information and respond to systems and network emergencies.\nPractice common security standards by keeping sensitive data confidential and protecting shared admin passwords. \nFollow appropriate use guidelines for AI for security, operational compliance, data privacy, and using college-backed tools that safeguard institutional information\nEscalate urgent issues via phone and email to CIS managers. \nMeet and consult with faculty, staff and students regarding their computing needs; independently apply well-thought out technical judgment to recommend software and/or hardware as appropriate.\nDiplomatically act as the liaison between CIS and other College constituents. \nWork directly with other CIS teams to support data and technical needs for other departments. \nIdentify solutions and strategies to support special projects; and act as the liaison between the other departments and CIS.\nSupport the operations and cleanliness of the Sprague Learning Center, including maintaining lab spaces and student printing stations, and ensuring all help desk hardware is properly stored and secured.\n Required Knowledge, Skills and Abilities\nDemonstrated ability to configure and troubleshoot Windows and macOS, PC and Mac hardware, and mobile devices (such as tablets and smartphones) on campus and via remote support tools where appropriate.\nA strong technical support background with knowledge that allows for quick resolution of common hardware and software issues. \nExcellent written and verbal communication abilities while supporting campus users. \nExcellent customer service skills. \nDesire to learn and work with new technologies and follow up on technical trends and news. \nDemonstrated ability to work well as part of a team and work well with individuals from different backgrounds and differing levels of information technology competency. \nGeneral knowledge of campus wired and wireless networks with the ability to do basic troubleshooting of connectivity issues. \nStrong problem-solving and critical thinking skills to develop and test hypotheses. \nAbility to communicate technical concepts in simple terms. \nAbility to prioritize competing tasks with consistent follow-up. \nWorking knowledge of AV equipment and common practices for recording and editing video.\nRequired Education and Experience\nEducation: High School Diploma or equivalency.\nExperience: Any combination of post-secondary education, training and experience that provide the knowledge, skills and ability to perform the duties and responsibilities of the position.\nPreferred Qualifications\nPassionate about and a strong focus on customer service, with a “white-glove” approach to every service interaction. \nGenuine interest in learning new technologies at a rapid pace. \nEnthusiastic approach to helping users and solving problems. \nEager to understand business processes and propose improvements that create efficiencies or make use of existing or emerging technologies\nRemote Work Eligibility:\nCategory B:\nAll staff positions, regardless of remote work eligibility, require an initial 30-calendar-day on-campus work period. Based on an evaluation by the supervisor and area Vice President, this position is classified as Category B as defined in the College’s Remote Work Policy, with occasional ad-hoc remote work flexibility (as needed). The approved remote work arrangements under Category B allow for up to one remote work day per week during the academic year and up to two remote work days per week during the non-academic year. Please note these days may vary depending on departmental and College needs.\nYour standard working hours will generally be from 8:00 a.m. to 5:00 p.m., Monday through Friday, though these hours may vary depending on departmental and College needs. All remote work arrangements, including ad-hoc remote work, must be approved by the direct supervisor, area Cabinet member, and Human Resources, and are subject to periodic review based on institutional needs. These arrangements are neither guaranteed nor considered entitlements and may change due to factors such as employee performance, evolving business needs, or changes to the position.\nMinimum Physical Requirements\nFrequent lifting up to 10 lbs.; occasional lifting between 11 and 50 lbs.; frequent pushing/pulling between 20-50 lbs.; frequent sitting, standing, walking, and squatting; constant keyboarding and handling.\nAbility to climb a ladder and work with hardware in ceiling boxes and projectors suspended from the ceiling.\nUsual work days Monday through Friday; days may vary due to the needs of the College or department and may include evenings hours and weekends.\n Usual work hours 8:00 a.m. - 5:00 p.m. (includes one-hour meal period); hours may vary due to the needs of the College.\nClassification and Status: This is a non-exempt, full-time, 12- month, benefits-eligible position.\nSalary: $30 - $32.16 an hour. \n\nReporting: This position reports to the Associate Director of Technical Support and Media Services.\nThis job description defines the essential job duties of the position. Harvey Mudd College expects that employees hired for this position can perform the essential functions of the job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act.\nRegular employment at the College is for no specified period of time; conditions and status of employment (hours, pay, title, duties, etc.) are subject to change at any time. Employment is at-will and employees, and likewise the College, are free to end the employment relationship at any time, for any reason, with or without notice or cause, unless otherwise prohibited by law\nHarvey Mudd College is an Equal Opportunity Employer. Qualified applicants will be given consideration for employment without regard to age, race, gender, national origin, sexual orientation, protected veteran’s status, disability, or any other characteristics protected by applicable law.\nPlease note that in order to be considered an applicant for any staff position at Harvey Mudd College you must apply for each position for which you believe you are qualified.","description_format":"text","description_chars":9762,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education"],"lifecycle":[{"event":"open","at":"2026-10-09T19:17:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":40,"reasons":["conf:2","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":64000,"is_top_pay":false},"html_url":"https://alion.io/job/hmc-technical-analyst-2","json_url":"https://alion.io/job/hmc-technical-analyst-2.json","meta":{"generated_at":"2026-10-12T16:02:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25497,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":445334},"rest":"https://alion.io/mcp/rest/get_company?id=445334"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhmc-technical-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhmc-technical-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhmc-technical-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hmc-technical-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhmc-technical-analyst-2"}]}