{"id":916645,"url":"https://alion.io/job/hoatalent-yjm-division-director","title":"YJM - Division Director","company":{"id":678983,"name":"HOA Talent","domain":"hoatalent.com","url":"https://alion.io/company/hoatalent","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":91000,"max_usd":209000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":248},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-20T03:12:18Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"The Division Director provides strategic and operational leadership for YJ Janitorial, YJ Sewer & Drain, and Elevation Exterminating. This position is responsible for the overall performance, profitability, service quality, and growth of all three divisions.\nThe Division Director leads divisional managers and field teams, establishes consistent operating standards, manages budgets and financial results, strengthens customer and vendor relationships, and ensures compliance with all safety, licensing, and regulatory requirements. The ideal candidate is a hands-on, results-oriented leader with experience managing multiple service-based businesses or operating divisions.\nKey Responsibilities\nLeadership and Operations\nProvide leadership and direction across all three divisions.\nManage, coach, and hold divisional managers accountable for operational and financial performance.\nEstablish clear goals, performance expectations, and reporting processes.\nEnsure adequate staffing, scheduling, equipment, and resources to meet customer commitments.\nDevelop standardized operating procedures while recognizing the unique needs of each service line.\nPromote collaboration and shared resources across the divisions when operationally beneficial.\nIdentify and resolve service, staffing, scheduling, and operational challenges.\nFinancial Management\nAssume responsibility for divisional revenue, profitability, budgets, and overall financial performance.\nDevelop annual operating plans, budgets, and growth targets.\nReview financial statements, labor costs, job profitability, pricing, and operating expenses.\nImplement corrective action when results fall below established goals.\nEvaluate service pricing and contract terms to ensure sustainable margins.\nIdentify opportunities to reduce costs without compromising safety or service quality.\nProvide leadership with regular forecasts and performance reports.\nBusiness Development and Customer Relations\nDevelop and execute strategies to grow revenue across all three divisions.\nBuild and maintain strong relationships with customers, property managers, vendors, and business partners.\nSupport proposals, contract negotiations, renewals, and major customer presentations.\nIdentify cross-selling opportunities among janitorial, sewer and drain, and pest-control customers.\nMonitor customer satisfaction and ensure complaints or service issues are resolved promptly.\nEvaluate new markets, services, and strategic partnership opportunities.\nService Quality\nEstablish and monitor service-quality standards for each division.\nReview customer feedback, callbacks, complaints, and quality-control results.\nEnsure work is completed professionally, efficiently, and according to contractual requirements.\nImplement continuous-improvement initiatives that enhance customer service and operational efficiency.\nProtect and strengthen the reputation of each company and its brand.\nPeople Management\nRecruit, develop, and retain qualified managers, technicians, supervisors, and field employees.\nBuild a culture of accountability, teamwork, safety, professionalism, and customer service.\nConduct regular performance reviews and provide ongoing coaching.\nDevelop succession plans and leadership-development opportunities.\nEnsure employee concerns and disciplinary matters are handled consistently and professionally.\nPartner with human resources on hiring, onboarding, compensation, training, and employee relations.\nSafety, Licensing, and Compliance\nEnsure compliance with applicable federal, state, and local laws and industry regulations.\nMaintain required business, technician, pesticide-application, transportation, and trade licenses.\nEnforce safety procedures related to chemicals, equipment, vehicles, confined spaces, personal protective equipment, and field operations.\nEnsure employees receive required safety and technical training.\nMonitor workplace incidents and implement corrective and preventive measures.\nMaintain accurate operational, safety, licensing, and compliance records.\nPerformance Management and Reporting\nEstablish and monitor key performance indicators, including revenue growth, gross margin and operating profit, labor productivity, customer retention, contract renewal rates, job completion and response times, callback and complaint rates, safety performance, employee retention, and sales pipeline and close rates.\nConduct regular operating reviews with divisional managers.\nProvide concise reports and recommendations to executive leadership.\nRequirements\nQualifications\nBachelor’s degree in business administration, operations management, facilities management, or a related field preferred.\nAt least seven years of progressive leadership experience in a service-based business.\nExperience overseeing multiple departments, branches, or operating divisions strongly preferred.\nDemonstrated responsibility for budgets, profit-and-loss performance, and business growth.\nExperience in janitorial, facilities services, plumbing, sewer and drain, pest control, property services, or a related industry is beneficial.\nProven ability to lead managers and geographically dispersed field teams.\nStrong understanding of labor management, scheduling, job costing, contract services, and operational efficiency.\nKnowledge of workplace safety, chemical handling, fleet management, and regulatory compliance.\nProficiency with business software, financial reports, customer-management systems, and operational dashboards.\nValid driver’s license and the ability to travel to customer and operating locations.\nRequired Competencies\nStrategic and operational leadership\nFinancial and commercial judgment\nAccountability and performance management\nCustomer-focused decision-making\nBusiness-development capability\nProblem-solving and sound judgment\nClear written and verbal communication\nNegotiation and relationship management\nOrganizational and project-management skills\nAbility to prioritize across multiple businesses\nHigh degree of professionalism, integrity, and discretion\nWorking Conditions\nThis position requires regular visits to customer sites, operating facilities, and active job locations.\nThe Division Director must be able to work in office, warehouse, and field environments.\nOccasional evening, weekend, or emergency availability may be required.\nTravel within the divisions’ service territories is expected.\nMeasures of Success\nAchievement of revenue and profitability targets\nConsistent, high-quality service delivery\nImproved customer retention and satisfaction\nEffective leadership and development of divisional managers\nControlled labor and operating costs\nStrong safety and compliance performance\nSuccessful execution of growth initiatives\nIncreased collaboration and efficiency across the three divisions\nBenefits\nCompensation & Benefits\nMedical, dental, and vision insurance\nFront-loaded PTO (paid time off)\n401(k) with company match up to 4%\nCompany-paid short-term and long-term disability","description_format":"text","description_chars":6962,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Vision 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