{"id":2692180,"url":"https://alion.io/job/holcim-people-operations-services-lead","title":"People Operations Services Lead","company":{"id":448278,"name":"Holcim","domain":"holcim.com","url":"https://alion.io/company/holcim-5","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"HR","role_family":"HR","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-22T03:19:50Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"About the Role\nWe are seeking a customer-centric, detail-oriented People Operations Services Lead to coordinate our core People & Culture operational services. In this role, you will lead the daily delivery of personnel administration, payroll coordination, and employee lifecycle support, ensuring 100% data accuracy, statutory compliance, and predictable service standards.\nReporting to the People Operations Services & Planning Manager, you will lead and empower an operational team, drive process standardization, and ensure our employee service experience is efficient, modern, and high-performing.\nKey Responsibilities:\n1.Employee Lifecycle Administration:\n- Coordinate end-to-end personnel administration processes (hiring, contract modifications, suspensions, status changes, and terminations).\n- Ensure strict compliance of all employment documentation with local labor legislation, Collective Bargaining Agreements (CBA), Internal Regulations, and company policies.\n- Oversee statutory reporting (including ReGES), ensuring accurate records and timely data reconciliation across platforms.\n2.Payroll Operations Coordination:\n- Lead monthly pre-payroll operational inputs, ensuring all variable data, changes, and documentation are verified and submitted on time.\n- Execute internal pre- and post-payroll checks to ensure accuracy, partnering closely with the People Ops Manager, Rewards, and Finance.\n- Resolve payroll discrepancies promptly and implement preventative controls to eliminate recurring errors.\n3.Service Quality & Employee Support:\n- Deliver predictable, client-focused HR administration services to employees and line managers.\n- Define and monitor Operational SLAs and response times for employee inquiries, certificates, and operational requests.\n- Analyze ticket/request trends to identify root causes and eliminate manual, repetitive workloads.\n4.Compliance, Internal Controls & Process Optimization\n- Maintain robust internal controls and conduct regular audits on personnel data and documentation to ensure internal and external audit readiness.\n- Partner with the HRIS Specialist to identify continuous improvement, process standardization, and automation opportunities.\n- Ensure adherence to Integrated Management System (SMI) standards, Occupational Health & Safety (OHS), and internal risk guidelines.\n5.Team Leadership & Development\n- Lead, coach, and mentor the People Operations Services team to achieve operational excellence.\n- Set clear quantitative and behavioral goals, managing team bandwidth and task distribution effectively.\n- Foster a positive, inclusive, and compliant work environment grounded in collaboration and continuous improvement.\nCandidate Profile\nMust-Have Requirements:\nEducation: Bachelor’s degree in Human Resources, Economics, Law, Business Administration, or a related field.\nExperience: Minimum 5 years of relevant experience in personnel administration, payroll coordination, or HR operational services, including proven experience leading a team or coordinating complex operational processes.\nExpertise: Strong working knowledge of local labor legislation, payroll mechanics, and statutory HR compliance requirements.\nCapabilities: Hands-on experience managing structured workflows, internal controls, and operational deadlines.\nLanguages: Advanced English fluency.\nNice-to-Have (Ideal Qualifications):\nHands-on system experience with Charisma HCM, SAP / SuccessFactors, and ReGES.\nPractical knowledge of process improvement, HR process automation, or HR Service Management tools.\nWhat We Offer\nImpact: A visible role leading core HR operations and driving key digitalization initiatives.\n Culture: A collaborative team environment with strong emphasis on work-life balance and professional growth.","description_format":"text","description_chars":3767,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced 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