People Operations Services & Planning Manager

About the Role

Are you an experienced HR leader with a sharp analytical mind, a passion for process optimization, and a proven track record in workforce planning and HR operations? We are looking for a People Operations Services & Planning Manager to drive the seamless, compliant, and efficient operation of our People & Culture operational ecosystem.

In this role, you will lead the integration of personnel administration, payroll, workforce planning, budgeting, HR reporting, and HRIS tools. You will empower executive decision-making by delivering accurate, timely, and actionable People data while leading and developing a high-performing team.

Key Responsibilities:

1.People Operations, Payroll & Employee Services:

- Oversee the end-to-end lifecycle of employee administration and payroll processes-from hiring and contract changes to termination-ensuring strict compliance with local labor laws and internal policies.

- Lead and coach the People Operations Services Coordinator, establishing high service delivery standards for employees and managers.

- Partner closely with Rewards to operationally execute decisions regarding salaries, bonuses, and benefits.

2.Workforce Planning, Budgeting & People Analytics

- Lead the integrated workforce planning process in collaboration with P&C Business Partners, Finance, and Business Leaders, tracking Headcount, FTEs, and personnel costs.

- Consolidate personnel budgets and forecasts, monitoring variances against approved plans.

- Build and maintain a robust People reporting framework (dashboards and deep-dive analytics covering turnover, absenteeism, diversity, and key operational metrics) for executive leadership.

3.HRIS, Data Governance & Systems Integration

- Own and develop the local People systems ecosystem (SuccessFactors, SAP, Charisma HCM, ReGES, etc.), ensuring alignment with business needs, legislation, and group standards.

- Establish data governance practices to safeguard data integrity and confidentiality across all platforms.

- Drive automation and digital transformation across HR processes, managing relationships with IT vendors, Shared Services (EBS), and group teams.

4.Process Efficiency, Standardization & Governance

- Standardize and continuously improve People Ops & Planning processes across responsible business entities.

- Establish service level agreements (SLAs), internal controls, and KPIs to elevate employee experience and operational consistency.

- Ensure audit readiness (internal/external) and compliance with legal requirements (e.g., EHS, Quality, Integrated Management System/SMI standards).

5.Team Leadership & Development

- Lead, mentor, and inspire a high-performing team by setting clear expectations, managing performance, and fostering continuous learning.

- Cultivate a transparent, inclusive, and collaborative team culture grounded in safety, accountability, and mutual respect.

Candidate Profile

Must-Have Requirements:

• Education: Bachelor’s degree in Economics, Human Resources, Finance, Business Administration, or a related field.
• Experience: Minimum 7 years of progressive experience in HR Operations, payroll, workforce planning, HR systems, and budgeting within complex organizational environments.
• Leadership: Demonstrated track record in managing operational processes and leading direct reports.
• Core Competencies:
• Deep expertise in labor legislation, HR operations, and payroll.
• Solid hands-on experience in workforce planning, personnel budgeting, and headcount forecasting.
• Strong People Analytics capabilities (turning complex HR data into strategic business insights).
• Languages & IT: Advanced English fluency; proficient in MS Office (advanced Excel).

Nice-to-Have (Ideal Qualifications):

• Technical familiarity with SAP, SAP SuccessFactors, Charisma HCM, and ReGES.
• Practical experience in continuous process improvement, HR data governance, and HR automation projects.
• Exposure to project management methodologies in a corporate setting.