Implementation Manager
Confirmed on the employer's own hiring board on Oct 9, 2026. First seen by Alion on Aug 1, 2026.
Join Holded, a fast-growing SaaS company, as an Implementation Manager. In this role, you will be responsible for the end-to-end onboarding experience for our SMB clients, ensuring they go live quickly, extract value from day one, and remain with us long-term. You will translate business processes into software configuration, lead onboarding projects, and act as the primary technical contact during implementation. Additionally, you will conduct training sessions, collect feedback from clients, and contribute to scaling our onboarding methodology. Enjoy flexible working hours, 26 paid days off, catered lunch, team building events, and more.
Missions
- Lead end-to-end onboarding projects for new clients, including scoping, configuration, data migration, training, and go-live.
- Act as the primary technical contact during implementation, coordinating with the product and support teams as needed.
- Conduct remote training sessions and produce documentation adapted to each client profile, while collecting structured feedback post-implementation.
Profil recherché
- Proven ability to manage multiple projects simultaneously without dropping the ball- Strong understanding of core SMB business processes: accounting, invoicing, inventory, payroll basics, or CRM
- Hands-on experience with at least one of: Holded, Odoo, Microsoft Dynamics 365 Business Central, Navision, Sage, or similar ERP/business management software
- Native Spanish speaker but fluent in English
- 2-5 years in implementation, onboarding, or customer success roles at a SaaS company targeting SMBs
- Experience with data migration (CSV, Excel, API-based imports)
- Familiarity with integration tools (Zapier, Make, native API connections)
- Background in consulting, finance, or accounting
- Exposure to ticketing or CS platforms (Intercom, Zendesk, HubSpot)