{"id":2506114,"url":"https://alion.io/job/holded-revops-specialist","title":"RevOps Specialist","company":{"id":53701,"name":"Holded","domain":"holded.com","url":"https://alion.io/company/holded","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":72000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":47},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"HubSpot","optional":false},{"name":"Intercom","optional":false}],"status":"live","first_seen_at":"2026-10-06T12:42:12Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-15T21:22:57Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Join the team. Make an impact.\nAt Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.\nIn order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same.\nThe Role\nRevenue Operations at Holded sits at the intersection of Sales, Marketing, Customer Support, Partnerships and Finance. As we expand the team's mandate toward true Business Operations - one team owning the processes and tools across the entire customer lifecycle - we're looking for a RevOps Specialist to join us.\nThis role has a primary focus on Customer Support, but as part of a cross-functional team, you'll also pick up RevOps work across Sales, Marketing and Finance as needed.\nYou'll report directly to Lucie, Revenue Operations Manager, and join Mica and Guillaume in the RevOps team.\nThe scope you'll be working with: Holded's Support org is 60+ people across 4 teams, handling 50,000+ conversations a month and thousands of calls across multiple channels - with dozens of active workflows and an AI agent already in production.\nWe're looking for someone with strong experience with Intercom, Fin AI, and Custom repreAnswers to help us scale our support operations and optimize our customer experience.\nWhat you'll do\nCustomer Support (primary focus)\nOwn RevOps processes and tooling for the Customer Support function, with Intercom and Fin AI as your core stack\n\nConfigure, maintain and optimize Intercom (inboxes, workflows) and Fin AI (AI agent resolutions, escalation rules, knowledge sources) to keep support scalable and reliable\n\nPartner with the CS team to map, standardize and improve support workflows\n\nDefine and track CS KPIs: response time, CSAT, ticket volume, resolution rate, Fin AI resolution/escalation rate, and build the reporting/dashboards to monitor and improve them (e.g. driving Fin AI's resolution rate up while keeping CSAT stable, or bringing first-response time down)\n\nSpot friction points across the customer journey and work with Sales/Marketing/Finance to fix them\n\nBroader RevOps\n\nSupport the wider RevOps team on processes and tooling across Sales, Marketing and Finance: reporting, CRM data hygiene, workflow design, ad hoc analysis\n\nSupport the wider RevOps team on processes and tooling across Sales, Marketing and Finance - reporting, CRM data hygiene, workflow design, ad hoc analysis\n\nContribute to cross-functional RevOps projects and initiatives beyond Customer Support\n\nHelp ensure data stays clean, reliable, and consistent across all the tools in the RevOps stack\n\nRequirements\nAbout you:\n2-4 years of experience in RevOps, Support Ops, CS analytics, or a similar role\n\nHands-on experience with Intercom (a strong plus if you've also worked with Fin AI or another AI support agent)\n\nComfortable working with data - building reports, dashboards, basic analysis\n\nVersatile and hands-on: comfortable moving between CS-specific work and broader RevOps tasks\n\nUnderstanding of the overall business in order to work proactively to improve the operations and be able to push back when needed.\n\nExperience with HubSpot or Lightdash, and Canny\n\nExperience in SaaS B2B metrics\n\nNative Spanish (our AI agent and internal teams operate primarily in Spanish) and fluent English (used across the wider RevOps team)\n\nWhat it's like to work with us\nPermanent contract\n\n26 paid days-off\n\nFlexible working hours\n\nShort work-day on Fridays\n\nFree catered lunch\n\nContinuous Training: annual budget for training for each employee\n\nFully equipped kitchen with snacks, drinks, and fresh fruit.\n\nTop-notch work equipment\n\nOffice in front of the sea with ping pong, pool table, PlayStation…\n\nInteresting projects and a great work environment\n\nAn excellent opportunity to grow with the company\n\nDiscounts on a Gym membership\n\nAt Holded, we do things a bit differently. There’s no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. Think of them like start-ups within a start-up that learn from each other.\nWe didn’t start Holded to be another software company. We started Holded to be epic, and you will be part of it.","description_format":"text","description_chars":4367,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Gym membership"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-10-14T07:24:12Z"}],"visa":[],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":1,"p_active":0.745,"p_room":0.9,"age_days":8,"expected_fill_days":15,"reasons":["conf:3","win:mid","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/holded-revops-specialist","json_url":"https://alion.io/job/holded-revops-specialist.json","meta":{"generated_at":"2026-10-15T21:23:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32461,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":53701},"rest":"https://alion.io/mcp/rest/get_company?id=53701"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fholded-revops-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fholded-revops-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fholded-revops-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/holded-revops-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fholded-revops-specialist"}]}