{"id":3415587,"url":"https://alion.io/job/holding-hands-revenue-cycle-supervisor","title":"REVENUE CYCLE SUPERVISOR","company":{"id":678627,"name":"Holding Hands","domain":"holdinghandsinc.com","url":"https://alion.io/company/holdinghandsinc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burbank, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-10-27T19:18:01Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T04:19:32Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The Revenue Cycle Supervisor is responsible for performing hands-on revenue cycle work while overseeing the day-to-day activities, quality, and productivity of assigned billing and collections staff. This role manages claims submission, denial resolution, payer follow-up, payment posting, authorization reconciliation, and accounts receivable priorities while serving as a working resource for the team. The supervisor is accountable for improving cash collections, reducing Days Sales Outstanding (DSO), minimizing preventable denials, and ensuring accurate and timely reimbursement for services rendered.\nThe ideal candidate combines strong ABA or healthcare billing expertise with practical leadership skills. This individual is expected to work claims and account balances directly, troubleshoot complex issues, coach team members, monitor performance, and coordinate with clinical, intake, scheduling, operations, and finance teams to resolve barriers to reimbursement.\n Reporting Relationship\nDepartment: Revenue Cycle Management (RCM) / Finance\nReports To: VP of Finance\nSupervisory Scope: Provides day-to-day guidance and oversight to assigned billing, claims, and collections staff, while maintaining an individual workload of operational accounts and claims.\nKey Responsibilities\n Hands-On Revenue Cycle Operations\nPersonally manage a portfolio of claims, payer accounts, denials, and aged receivables while maintaining consistent follow-up through resolution.\nMonitor the full claims lifecycle, including claim preparation, electronic submission, clearinghouse acceptance, payer adjudication, payment, and resolution of outstanding balances.\nReview claims for completeness and accuracy, investigate rejections or processing errors, and ensure corrections and resubmissions are completed within payer filing limits.\nUse practice management and billing platforms such as CentralReach, AlohaABA, or comparable systems to research claims, document actions, and track results.\nPost or oversee accurate posting of electronic remittance advice (ERA) and explanation of benefits (EOB) information, payments, adjustments, and approved write-offs.\nTeam Supervision and Workload Management\nAssign and balance daily work queues, payer follow-ups, denial cases, and aging accounts to ensure timely action and clear ownership.\nMonitor staff productivity, work quality, follow-up timeliness, documentation, and resolution rates; provide direct coaching and corrective guidance as needed.\nServe as the first point of escalation for complex claim issues, payer disputes, billing questions, and workflow barriers.\nTrain team members on billing procedures, payer requirements, system workflows, documentation standards, and effective denial-resolution practices.\nReview completed work for accuracy and consistency, reinforce accountability, and communicate priorities and performance expectations.\nLead brief team huddles or workflow reviews to address backlogs, urgent filing deadlines, high-dollar claims, and recurring issues.\nDenial Management and Appeals\nInvestigate and resolve denied, rejected, or underpaid claims, including issues involving modifiers, coordination of benefits, eligibility, provider credentialing, authorizations, and documentation.\nPrepare, submit, and track appeals and corrected claims within required payer deadlines.\nAnalyze denial patterns and perform root-cause reviews; implement corrective actions and share recurring trends with the RCM Manager and relevant departments.\nEnsure denial notes, payer communications, corrective actions, and appeal outcomes are documented accurately.\nAuthorization and Service Reconciliation\nReconcile services rendered against active authorizations, approved units or hours, provider credentials, and applicable billing requirements.\nMonitor authorization utilization and expiration dates, identifying potential unbillable services and escalating discrepancies promptly.\nPartner with clinical, scheduling, intake, and operations teams to resolve authorization gaps, service mismatches, and other barriers to billing.\nMaintain working knowledge of applicable ABA CPT codes, including 97151-97158, and research payer-specific coding, modifier, documentation, and medical necessity requirements.\nAccounts Receivable, Collections, and Cash Flow\nPrioritize follow-up based on aging, balance, filing deadlines, and likelihood of recovery, with particular attention to high-value and time-sensitive accounts.\nConduct payer follow-up with commercial insurers, Medicaid plans, and regional center or other applicable funding networks for unpaid and aged balances.\nReconcile payments, contractual adjustments, approved write-offs, and outstanding balances; investigate underpayments and payment discrepancies.\nSupport appropriate patient and family billing, including copayments, coinsurance, deductibles, payment arrangements, and account inquiries, in accordance with company policy.\nIdentify collection risks and promptly escalate material reimbursement delays, payer trends, and accounts requiring leadership intervention.\nReporting, Quality Control, and Process Improvement\nPrepare and maintain reports on clean claim rates, denial rates, collections, work queue status, and accounts receivable aging, including 30-, 60-, 90-day, and older balances.\nMonitor team and individual performance against established productivity, quality, timeliness, and collection goals.\nProvide updates on cash collection forecasts, unresolved payer issues, backlogs, and material reimbursement risks to the RCM Manager or finance leadership.\nIdentify opportunities to improve claim accuracy, reduce avoidable denials, shorten resolution times, and strengthen revenue cycle workflows.\nHelp standardize procedures, checklists, and documentation practices to improve consistency, training, and operational control.\nCompliance and Confidentiality\nEnsure personal work and team activities follow HIPAA, applicable privacy requirements, payer rules, billing guidelines, and company policies.\nMaintain complete, accurate, and confidential billing records and supporting documentation.\nEscalate suspected billing inaccuracies, authorization gaps, compliance concerns, or other high-risk issues to the appropriate leader.\nPromote consistent adherence to established procedures for claim submission, appeals, adjustments, payment posting, and 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