{"id":2610282,"url":"https://alion.io/job/hollard-receptionist-durban","title":"Receptionist (Durban)","company":{"id":1927067,"name":"Hollard","domain":"hollard.co.za","url":"https://alion.io/company/hollard-co-za","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"eRecruit","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durban, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":77},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T10:49:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-20T23:54:24Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Front desk support today goes far beyond answering calls and welcoming visitors.\n It's about creating exceptional first impressions, ensuring seamless branch operations, supporting internal teams, and delivering the professional service experience that reflects the Hollard brand.\n We're looking for a Receptionist who understands that.\n Reporting to the Branch Manager: Durban, this role forms part of Hollard Insure's Broker Distribution - East Coast team and is responsible for front desk reception, office administration, facilities coordination, customer service, and branch support activities. You will play a key role in ensuring the branch operates efficiently while delivering a professional and welcoming experience to all stakeholders.\n What you'll be trusted to own\n This is more than a reception role. It's about being the face of the branch, ensuring smooth day-to-day operations, and creating a positive experience for visitors, brokers, clients, and colleagues.\n You'll:\n Welcome and assist visitors promptly, ensuring a professional, friendly, and efficient front-office environment.\n Monitor visitor flow and maintain reception standards that reflect Hollard's commitment to customer service excellence.\n Manage incoming telephone calls efficiently, redirecting queries and ensuring messages are delivered timeously.\n Handle customer and stakeholder queries professionally, escalating matters where necessary and ensuring timely resolution.\n Coordinate incoming and outgoing mail, courier services, and deliveries.\n Support office administration activities, including stationery orders, documentation management, petty cash administration, and general office support.\n Assist with branch administration requirements and provide administrative support to underwriting and claims teams when required.\n Manage interactions with the Facilities Team regarding office maintenance, repairs, and general building-related matters.\n Maintain accurate records, filing systems, and indexed documentation to ensure information is accessible and up to date.\n Ensure all processing, data capturing, and administrative tasks are completed accurately and in accordance with company standards.\n Follow established policies and procedures while identifying opportunities to improve efficiency and service delivery.\n Build positive relationships with internal and external stakeholders through professional communication and excellent service.","description_format":"text","description_chars":2441,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-15T10:49:00Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.713,"p_room":0.788,"age_days":4,"expected_fill_days":6,"reasons":["conf:3","win:late"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hollard-receptionist-durban","json_url":"https://alion.io/job/hollard-receptionist-durban.json","meta":{"generated_at":"2026-10-21T01:07:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1766,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1927067},"rest":"https://alion.io/mcp/rest/get_company?id=1927067"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhollard-receptionist-durban"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhollard-receptionist-durban"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhollard-receptionist-durban"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hollard-receptionist-durban\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhollard-receptionist-durban"}]}