{"id":3097895,"url":"https://alion.io/job/hollywoodbets-operations-support-specialist-retail","title":"Operations Support Specialist (Retail)","company":{"id":4422488,"name":"Hollywoodbets","domain":"howzithollywood.net","url":"https://alion.io/company/howzithollywood","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durban, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-22T13:02:26Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T04:05:23Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.\nWe have an amazing opportunity for an Operations Support Specialist (Retail) to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?\nWith Hollywoodbets You Will:\nInnovate and create as part of a like-minded, authentic Team eager to achieve goals.\nEmbrace challenges and the thrill of working in a vibrant and fast-paced industry.\nGrow with our development plans and culture that allows you to further your career.\nYou Bring:\nExpert understanding of Excel and Financial Reporting\nBonus to have:\nDiploma Degree Certificate in Retail, Strategic or project Management\n3-year experience in Operations, Supply Chain or equivalent experience preferred\nWhat You’ll Do For The Brand:\nBranch & Regional Support\n\nPurpose: Keep branches operational and support management teams.\nActivities:\nBranch support and assistance\nRegional support visits\nLiaison between Regional Management and Head Office\nLive issue resolution\nBetting support\n2. Compliance, Risk & Investigations\nPurpose: Protect the business from losses, fraud, and operational failures.\nActivities:\nAudit query management.\nCompliance monitoring\nFraud investigations\nSuspicious transaction investigations\nRobbery and break-in incident management\nShortage investigations and Recovery processes\nTrend analysis and Risk mitigation\n3. Financial Control & Profitability\nPurpose: Improve financial performance and reduce unnecessary losses.\nActivities:\nCash management support.\nWrite-off monitoring and reporting\nExpense management\nFinancial query resolution\nRevenue-generation initiatives\nProfitability analysis\n4. Reporting, Analytics & Governance\nPurpose: Provide operational visibility and management information.\nActivities:\nWeekly and monthly reporting on performance and issues\nCompetitor analysis and Headcount reporting\nVIP tracker submissions and Betting risk mitigation\nTrend analysis\nManagement information preparation\n5. Projects, Process Improvement & Innovation\nPurpose: Drive continuous improvement and operational excellence.\nActivities:\nNew project rollouts\nProcess redesign, SOP and Policy development.\nAutomation initiatives\nOperational efficiency improvements\nChange management\n6. Management Support and Specific Investigations\nPurpose: Support Executive Management and execute tasks in specific task teams\nActivities:\n Availability: Being on call 24/7 (On cellphone - Unless approved by your line manager of not being available on cellphone) to offer Regions in your portfolio with Operational Support.\nTasks: Undertake operational tasks assigned by Hollywood’s Directors and Executive Managers, including ad-hoc assignments from Management across the entire Hollywoodbets group, ensuring timely completion within specified deadlines\nSo, are you ready to level up, learn, and perform at your best? Apply now!\nPlease note that only applicants who meet the stipulated minimum requirements will be considered.\nPlease be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful","description_format":"text","description_chars":3525,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Sports Betting","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-22T16:40:49Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.818,"p_room":1,"age_days":4,"expected_fill_days":14,"reasons":["conf:1","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/hollywoodbets-operations-support-specialist-retail","json_url":"https://alion.io/job/hollywoodbets-operations-support-specialist-retail.json","meta":{"generated_at":"2026-10-27T07:54:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8648,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422488},"rest":"https://alion.io/mcp/rest/get_company?id=4422488"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhollywoodbets-operations-support-specialist-retail"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhollywoodbets-operations-support-specialist-retail"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhollywoodbets-operations-support-specialist-retail"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hollywoodbets-operations-support-specialist-retail\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhollywoodbets-operations-support-specialist-retail"}]}