{"id":1699948,"url":"https://alion.io/job/hologic-senior-it-technician-executive-support","title":"Senior IT Technician, Executive Support","company":{"id":720267,"name":"Hologic","domain":"hologic.com","url":"https://alion.io/company/hologic","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":81,"open_postings":12,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Marlborough, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":131000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1667},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"Zero Trust","optional":true}],"status":"live","first_seen_at":"2026-08-31T17:12:03Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-24T05:42:41Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"The Senior IT Technician, Executive Support serves as the highest-level individual contributor within the User Services organization, providing white-glove technology support to the CEO, Executive Leadership Team (ELT), Executive Assistants, and other designated executive stakeholders.\nThis role is responsible for delivering an exceptional technology experience through advanced technical expertise, outstanding customer service, and proactive support across modern workplace technologies. Acting as the senior escalation point for User Services, this individual owns complex executive-impacting incidents, supports high-profile meetings and events, mentors team members, and partners with infrastructure, engineering, security, and business teams to ensure reliable, secure, and efficient technology services.\nThis is a fully onsite role in Marlborough, MA.\nKey Responsibilities\nProvide white-glove support for executive leadership, executive assistants, and other designated VIP users.\nServe as the primary technical contact for executive technology needs, delivering responsive onsite, remote, after-hours, and weekend support as required.\nSupport executive meetings, board meetings, town halls, leadership events, and other business-critical activities.\nTravel as needed to support executive users and key business initiatives.\nAct as the highest level of escalation within User Services for complex hardware, software, mobility, networking, collaboration, and access-related issues.\nLead troubleshooting and resolution efforts for executive-impacting incidents and drive root cause analysis for recurring issues.\nCoordinate with Infrastructure, Engineering, Security, Networking, Telecommunications, and third-party vendors to resolve issues quickly and effectively.\nSupport and troubleshoot enterprise technologies including:Microsoft 365, Teams, Exchange Online, Outlook, OneDrive, SharePoint, Intune, Autopilot, Entra ID, and Microsoft Copilot\nWindows 10/11 devices, laptops, desktops, peripherals, and mobile devices\nApple technologies including macOS, iPhone, iPad, and Apple Business Manager\nMicrosoft Teams Rooms, Neat, Crestron, Poly, Zoom, and other enterprise collaboration platforms\nCitrix, VDI, VPN, MFA, SSO, Conditional Access, endpoint security, and remote access solutions\n\nManage incidents and service requests through ServiceNow while maintaining accurate documentation, knowledge articles, and support standards.\nMentor and coach User Services technicians, provide technical leadership during escalations, and promote service excellence across the team.\nParticipate in workstation refreshes, technology implementations, process improvements, and strategic User Services initiatives as business needs evolve.\nRequired Qualifications\n7+ years of enterprise IT support, desktop engineering, endpoint management, or User Services experience.\n3+ years supporting executives, VIP users, senior leadership, or board-level stakeholders.\nExpert-level troubleshooting skills across Windows endpoints, Microsoft 365, collaboration technologies, mobility platforms, and enterprise applications.\nExperience supporting conference room and audiovisual technologies in executive environments.\nStrong understanding of identity, access, authentication, networking, and security concepts.\nExceptional customer service, communication, and interpersonal skills.\nDemonstrated ability to operate independently, manage competing priorities, and remain calm under pressure in high-visibility situations.\nProven ability to build trusted relationships with executives and business leaders.\nPreferred Qualifications\nExperience with Microsoft Intune, Windows Autopilot, and modern endpoint management platforms.\nExperience supporting Teams Rooms, Neat, Crestron, and enterprise collaboration technologies.\nExperience supporting macOS, Apple Business Manager, and mobile device management platforms.\nExperience with Citrix, VDI, endpoint security, identity management, and Zero Trust security principles.\nExperience working within regulated or enterprise-scale environments.\nIndustry certifications such as Microsoft 365, Microsoft Endpoint Administrator, ITIL, CompTIA A+/Network+/Security+, or Apple Device Support certifications.\nThe annualized base salary range for this role is $94,300 to $147,400 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs, and market demand.\nWhy Hologic?\nWe are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.\nIf you have the right skills and experience, apply today!\n#LI-RF1 #Mid-level\nAgency and Third Party Recruiter Notice:\nAgencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.\nHologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.","description_format":"text","description_chars":5382,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-10-02T13:01:36Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 30 · green card filings: 7","filings_12m":30,"filings_prev_12m":31,"green_card_filings_12m":7,"median_offered_wage_usd":133986,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.512,"p_room":0.44,"age_days":53,"expected_fill_days":38,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/hologic-senior-it-technician-executive-support","json_url":"https://alion.io/job/hologic-senior-it-technician-executive-support.json","meta":{"generated_at":"2026-10-24T13:53:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20004,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":720267},"rest":"https://alion.io/mcp/rest/get_company?id=720267"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhologic-senior-it-technician-executive-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhologic-senior-it-technician-executive-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhologic-senior-it-technician-executive-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hologic-senior-it-technician-executive-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhologic-senior-it-technician-executive-support"}]}