{"id":336501,"url":"https://alion.io/job/hologram-solutions-engineer-ii","title":"Solutions Engineer II","company":{"id":41002,"name":"Hologram","domain":"hologram.page","url":"https://alion.io/company/hologram-page","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":135000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"MQTT","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Ruby","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false}],"status":"closed","first_seen_at":"2026-09-01T16:21:40Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-11-03T22:55:49Z","board_verified":false,"closed_at":"2026-11-03T22:55:49Z","days_open":63,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":63},"description":"About Hologram\nHologram is building the future of IoT connectivity, delivering internet access to millions of connected devices worldwide. We process over 5 billion transactions per month across our global infrastructure, this isn't just another app, it's the invisible backbone powering everything from fleet tracking to smart city infrastructure. We tackle challenges of scale, reliability, and performance that few companies face.\nWhat Makes a Hologrammer?\nWe look for people with insatiable curiosity and an uncompromising commitment to excellence. Hologrammers are the type who dig deeper when things break, ask 'why' before 'how,' and aren't satisfied until the solution is bulletproof.\nYou'll love working here if you:\nValue tenacious ownership of outcomes: You don't just resolve tickets, you immerse yourself in the customer's use case, identify root causes, and follow through until their IoT devices are online and stable in production.\nCrave genuine technical challenges: You want the problems that keep production IoT deployments online: diagnosing connectivity issues across networks, devices, and protocols, then building the tooling so nobody has to diagnose that one by hand again.\nRelentlessly pursue growth: IoT technology evolves rapidly, and so do we. You take on new challenges, quickly master emerging protocols and configurations, and share what you learn to elevate customers and teammates.\nSolutions Engineer II\nAbout this role:\nThe Solutions Engineering team owns the customer relationship after the sale, from first deployment through every connectivity issue that follows. This role covers onboarding, troubleshooting across SIM, device, and network issues, hands-on L2 escalation work, and building the automation and internal tooling the team runs on. It's the first technical relationship a new customer has with Hologram, and the one that keeps their deployment live.\nResponsibilities:\nOwn customer onboarding end to end, from SIM provisioning and device configuration through to a deployment that is live and stable in production\nDiagnose and resolve SIM, device, and network-level connectivity issues across the full deployment lifecycle, including L2 escalations, partnering with engineering on anything systemic\nLead the team's automation work: find the manual work worth removing, then build it away\nImprove and automate the technical onboarding process, from SIM order intake through provisioning and connectivity setup, as new customers come through it\nAutomate account-health monitoring and alerting for Account Management team\nMaintain and expand internal tooling, including AI-driven support tooling, along with the internal and external documentation behind it\nAdvocate for customers internally, surfacing product gaps and technical pain points to product and engineering\nWrite the runbooks and hand the work off, so any Solutions Engineer can pick up a build ticket and finish it\nExtend automation across the rest of the post-sale path: SIM order intake, billing configuration and reconciliation, and renewal admin, partnering with Revenue Operations and the account team\nRequirements:\n5+ years in a customer-facing technical role (e.g., Solutions Engineer, Technical Support Engineer, or Technical Consultant), including ownership of customer onboarding through to production\nSolid understanding of cellular networks, IoT devices, various Radio Access Technologies (RATs), and communication protocols (e.g., TCP/IP, UDP, MQTT)\nExperience working with scripting languages (e.g., Python or Ruby), SQL, and REST APIs\nA track record of building automations or integrations against real operational workflows, not just using them\nExperience applying AI tooling to real support, onboarding, or operational workflows\nStrong written and verbal communication skills, with the ability to explain complex technical topics to non-technical audiences\nProven ability to quickly learn and adapt to new technologies and technical concepts\nComfortable working independently across a wide range of technical problems, and defining your own approach on work that has no established process yet\nFamiliarity with Salesforce or a comparable CRM, and how record hygiene affects downstream reporting (nice-to-have)\nYou Might Be a Great Fit If You…\nEnjoy solving complex, technical problems that directly impact customer success\nHave a curious, self-driven mindset and aren't afraid to dig into logs, APIs, or device configurations\nThrive in customer conversations and can translate technical detail into clear, actionable guidance\nAre comfortable working across teams, from support and sales to product and engineering\nEnjoy taking a manual process and turning it into something clean, automated, and built to last\n\nTarget Salary Range: $135,000 - $150,000 + New Hire Equity grant (RSUs)\nHow we work at Hologram \nHologram is a fun, upbeat, and remote-first team united by our mission to build a more connected future. We trust you to do what’s best for our product, customers, and team members and empower you to make the right calls without heavy bureaucracy.\nBenefits and Perks\nCompetitive compensation: All employees receive equity with transparent salary and equity formulas across the team\nHealth & time off: Flexible health coverage (up to 100% employee, 95% dependents), unlimited PTO with 2 weeks mandatory, monthly mental health days, and 14 weeks paid parental leave\nRemote work support: $1,000 hiring bonus plus $250/month taxable Work-From-Home stipend\nFinancial security: Life and disability insurance fully covered, 401(k) plan, and Professional Development Fund after one year\nWe pride ourselves on celebrating everyone; Hologram is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive.\nWhat to expect in the interview process:\nIntro call (15 min)\nTake-Home Technical Assessment (45-60 min)\nPeer Technical Interview (50 min)\nCross-Team Interview (30 min)\nHiring Manager Interview (50 min)\nLeadership Interview StagePresident Interview (30 min)\nDirector of Ops Interview (30 min)\n\nReady to apply?\nIf you share our values and our passion for connecting the world, we’d love to review your application! For any needed accommodations during the hiring process, please email .\nEven if you don’t meet 100% of the above qualifications, please still consider applying. 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