{"id":2390704,"url":"https://alion.io/job/holt-group-customer-service-coordinator-4","title":"Customer Service Coordinator","company":{"id":678140,"name":"HOLT Group","domain":"holtgrp.com","url":"https://alion.io/company/holtgrp","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edinburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":120000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1667},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-11T21:07:38Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T11:47:07Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"The Customer Service Coordinator is responsible for scheduling, directing, monitoring service work and ensuring a high-level Legendary Customer Service outcome for our customers.\nThe incumbent in this position is expected to model the following practices on a daily basis:\nDemonstrate alignment with the company's mission and core business values; \nCollaborate with key internal/external resources; \nParticipate in ongoing self-development.\n\nEssential Functions\nModels, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission\nCoordinates the daily work in progress to meet department goals through prioritization of work and appropriate scheduling of resources \nRequires accurate data entry of daily labor hours to ensure timely work order and payroll processing \nCommunicates with customers, coordinators, and sales representatives daily regarding scheduling, quoting, and repairing of equipment\nEnsures that customers’ expectations regarding communication, information and updates are met and/or exceeded\nCollaborates with key parts and service employees to ensure the flow of information and processes are all focused on delivering Legendary Customer Service\nCoordinates and follow up to ensure that customer service delivery expectation including completion deadlines, job costs, quality of service and invoicing \nTrack machines coming in/out of service and Condition Monitoring systems service history of machines information on and communicates findings (e.g. Oil sample results, codes, service letters/updates that CAT puts out). \nProvides quotes of all service work to be performed in Part and Service Quoter (PSQ), unless previously quoted by the Parts and Service Sales Representative (PSSR) and approved by customer \nMaintains consistent, accurate and timely coordination of information/paperwork/upload photos in communicating the flow of work and ensures that department operates efficiently \nProcesses customer payments via check, credit card, CAT access and apply to job in Dealer Business System (DBS)\nGenerates all purchase orders and validates timely entry into work orders in DBS systems\nCoordinates with Supervisor(s) on opening and closing work orders on a daily basis \nMaintains department daily and monthly reports \nRequires regular and punctual employee attendance \nWorks safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards\nPerforms other duties as assigned \nKnowledge, Skills, and Abilities\nWorking knowledge of computers and multi-line phone systems\nKnowledge of basic office practices, procedures, and processes\nKnowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level \nExcellent verbal, written, and communication skills \nExceptional customer service skills \nExcellent interpersonal skills to establish working relationships with multiple departments and various levels of the organization \nFunctional knowledge of key operating systems: DBS, Service Link and MDS\nFunctional knowledge of critical CAT applications: SIS and SIMSi\nTime management and time critical prioritization skills \nAbility to work on multiple projects and deal effectively with employees, team members, and management \nSelf-starter and ability to work independently \nAbility to operate office machines and computers \nUnderstands written sentences and paragraphs in work related documents \nAbility to effectively present information and respond to questions from a group of managers, coworkers, customers (internal and external), or the general public \nRequirements\nEducation and Experience:\nHigh School diploma or equivalent preferred or equivalent experience in lieu of education required\nUp to three plus years direct CAT Service experience or five plus years industry experience in heavy equipment preferred\nSupervisory Responsibilities:\n None\nTravel:\nTravel is not expected for this position \nPhysical Requirements:\nThis position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc. \nThis role frequently communicates with others, must be able to exchange accurate information in these situations\nThis role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines\nOccasionally moves or transports items weighing up to 15 lbs. \nSignificant amount of time standing, sitting, and walking\nRequires daily walking to the shop or yard environment \nMinimal amount of time kneeling, crouching, stooping, balancing and reaching\nConstant movement and use of hands, this position requires good manual dexterity\nCommunicates with customers, service managers, and co-workers\nRoutinely reacts to visual, auditory, and other signals including alarms and instructions, and is required to visually inspect work\nAscends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down stairs on a daily basis \nWork Environment:\nThis job is generally performed in a professional office environment and in a shop environment\nFrequently works at fast pace with unscheduled interruptions\n Disclaimer:\nPlease note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. 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