Product Support Operations Manager
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Salary
≈ $54k – $135k per year (Estimated)
Location
In office (Irving)
Employment
Full-Time
Overview
Company
Impact
Profile match
HOLT Group is a family-owned industrial holding company headquartered in San Antonio, Texas, whose flagship business HOLT CAT is the largest Caterpillar equipment dealership in the United States. The family traces its roots to Benjamin Holt, who built the first Caterpillar track-type tractor in 1904, and the group also runs HOLT Truck Centers, HOLT Manufacturing, Texas First Rentals and energy businesses. Its openings are mostly for truck and heavy equipment service technicians, welders, field service technicians, parts managers and outside sales representatives.
The Product Support Operations Manager is responsible for ensuring the successful management of work performed in the service area. The incumbent is responsible for establishing production goals, supervising, training, and evaluating service employees to ensure that work is performed in support of company's department goals. The individual will monitor physical requirements for work completion (facilities, tools, environmental) and communicates same on an ongoing basis to the Product Support Manager. This position also contributes to the success of the parts and warranty departments.
The incumbent in this position is expected to model the following practices daily:
- Demonstrate alignment with the company's mission and core business values
- Collaborate with key internal/external resources
- Participate in ongoing self-development
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