{"id":4260289,"url":"https://alion.io/job/home-group-customer-service-advisor","title":"Customer Service Advisor","company":{"id":1828569,"name":"Home Group","domain":"homegroup.org.uk","url":"https://alion.io/company/home-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0.333,"time_to_fill_p50_days":14,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newcastle upon Tyne, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T10:12:37Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T21:26:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the role\nSalary £26,300 per annum, plus fantastic benefits including a Health Cash Plan.\nHome, a place where you belong\nLooking for a customer service role where you can make a real difference? Join Home Group’s busy Customer Contact Centre, helping customers by phone, live chat and email with repairs, rent and everyday housing queries. You’ll listen, ask the right questions and work with colleagues to resolve issues, getting things right the first time. It’s a fast-paced role, so we need you to bring previous contact centre experience.\nWhat you’ll do\nBe the first point of contact for customers via phone, live chat, and email\nProvide warm, professional, and tailored support, answering queries and resolving issues. You'll ensure every customer feels listened to and supported\nOffer expert housing advice and promote self-service options where appropriate\nHandle feedback and complaints with empathy, ownership, and professionalism\nUse a range of IT systems to efficiently manage queries, appointments, and repairs\nWhy join us\nJoin a team that cares about you as much as the customers we support. From brilliant wellbeing support, you’re free to bring your best self to work and grow in a way that suits you. Be part of one of the UK’s top Great Places to Work! We can’t offer a CoS for this role.\nYou have\nPrevious contact centre experience, which is fast-paced and customer-focused\nSound judgement and practical problem-solving skills\nAbility to handle challenging calls and complaints calmly, deescalating challenging situations\nConfidence with technology, Microsoft, customer/case management systems and smartphone apps\nExcellent written and verbal communication tailoring your style to the needs of our diverse customers, including vulnerable customers\nStrong attention to detail, even under pressure\nStronger together\nWe do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!\nWhat’s in it for you?\n34 days leave, rising to 39 (this includes bank holidays and a “me day”).\n2 paid volunteering days each year\nHealth cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more\nMatching pension contribution (up to 7% and life insurance of 3x basic salary)\nInstant pay access with Stream\nFinally\n Start date is 11th January 2027, and colleagues need to be available to start on this day. Training is 4 weeks and will be from our office at One Strawberry Lane, Newcastle.\nFor reasonable adjustments email . Roles can close early, so don’t delay applying. 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