{"id":3353742,"url":"https://alion.io/job/home-group-housing-concierge-8","title":"Housing Concierge","company":{"id":1828569,"name":"Home Group","domain":"homegroup.org.uk","url":"https://alion.io/company/home-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["North Shields, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26300,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":34999},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T01:42:59Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T05:13:33Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the role\nEarn £26,300 per annum and great benefits including Health Cash Plan\nHome, a place where you belong\nCalling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for a dedicated night worker who won’t fall asleep on the job!\nHere at Home Group we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.\nTypical shift\nWalk around the building checking CCTV, fire doors and communal areas\nGreeting customers and visitors, picking up repairs or cleaning\nThe first line of support for our customers when our wider team or their own support network aren’t around to help!\nMonitor and respond to incidents calmly, quickly and fairly\nWork with colleagues and partners to manage anti-social behaviour\nWhy join us\nThis is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top Great Places to Work! We can't offer a CoS for this role.\nYou bring\nCalm under pressure with great communication skills\nPassion and experience in supporting others, either personally or professionally\nGood judgement and clear communication\nYou recognise when things are about to go wrong and are confident intervening in a sensitive way.\nStronger together\nWe do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.\nJob details\nWorking from our service in North Shields on a temporary basis covering maternity leave (9 months contract)\nWorking 8pm to 8am, 37.5 hours per week on a 4 week rolling rota\nAlthough you’ll work nights / lone work, we do get together regularly [in the daytime] for training and team meetings\nAble to use technology to monitor CCTV, update records and communicate with colleagues\nYou’ll need an Enhanced DBS check done (we pay for it)\nWhat’s in it for you?\n34 days leave increasing to 39 (including bank hols and a “me day”)\nHealth cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more\nMatching pension contribution (up to 7% and life insurance of 3x basic salary)\nInstant pay access with Stream\n800+ discounts on shops, holidays, days out, tech and more\nFinally\nFor reasonable adjustments email . Roles can close early, so don’t delay applying. 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