{"id":3743123,"url":"https://alion.io/job/home-group-senior-client-services-manager","title":"Senior Client Services Manager","company":{"id":1828569,"name":"Home Group","domain":"homegroup.org.uk","url":"https://alion.io/company/home-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reading, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T08:45:01Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T05:50:44Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About the role\nSalary £34,000 per annum plus 34 days leave, rising to 39, and a health cash plan.Home, a place where you belong\n You’ll lead and coach a dedicated team delivering supported housing services that truly change lives. This is a hands-on leadership role where no two days are the same. If you enjoy balancing people leadership, service quality, and real customer impact, this is a role where you can make your mark and grow your career while supporting others to thrive.\nWhat you’ll do\n\nLead and coach a team to deliver safe, person-centred supported housing services.\nChampion safeguarding and health and safety across the service.\nManage performance, supporting colleagues to grow and deliver great outcomes.\nOversee service quality, contracts, KPIs, and customer satisfaction.\nWork closely with customers and partners to improve services and outcomes.\nWhy join us\n You’ll work with a wide range of customers, colleagues and stakeholders, gaining experience across leadership, operations, and service improvement. You’ll have access to leadership training and development, support from experienced colleagues, and the chance to shape how services are delivered. This is a role where you can stretch yourself, learn every day, and see the impact of your work. Be part of one of the UK’s Great Places to Work! Unfortunately, we can’t offer a CoS for this role.\nYou have\n\nExperience leading and supporting teams in housing or care settings.\nConfidence managing performance and coaching others to succeed.\nA strong understanding of safeguarding and customer-focused practice.\nExperience working with people with diverse and complex needs.\nThe ability to manage priorities across varied responsibilities. The role will be managing our Older Person Independent Living homes across the South (Hampshire, London and Sussex).\nStronger together\n We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!\nThe practical bits\n\nTemporary (6 months), full time (37.5hpw). You'll work Monday to Friday, 9am to 5.30pm.\nYou can be based at one of our offices in Reading, Portsmouth or Harrow. You will be required to work a minimum of 2 days per week either within our services or at one of our local offices.\nYou need an Enhanced with barring list DBS check (we pay)\nYou need to be able to drive and have access to your own vehicle insured for business purposes\nWhat’s in it for you?\n\n34 days leave, rising to 39 (this includes bank holidays and a “me day”) and the option to buy 5 more each year\nHealth cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more\nMatching pension contribution (up to 7% and life insurance of 3x basic salary)\nInstant pay access with Stream\n800+ discounts on shops, holidays, days out, tech and more\nFinally\nFor reasonable adjustments email . Roles can close early, so don’t delay applying. 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