{"id":380639,"url":"https://alion.io/job/home-instead-care-coordinator-3","title":"Care Coordinator","company":{"id":6394,"name":"Home Instead","domain":"homeinstead.com","url":"https://alion.io/company/home-instead","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":70,"open_postings":400,"ghost_share":0.41,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":89,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Banbury, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25000,"max":28000,"currency":"GBP","period":"year","gross":null,"usd_annual":37058},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-12T16:05:50Z","employer_posted_date":"2026-08-12","last_verified_at":"2026-11-15T15:19:30Z","board_verified":true,"closed_at":null,"days_open":95,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":93},"description":"Our office was established in 2013 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.\n Job Purpose\nTo perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of services.\nThe Role\nUnderstand and build effective and efficient schedules around our clients and CAREGivers.\nEnsure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.\nBe responsive to changes in the schedule and liaise with relevant team members.\nMatch CAREGivers to new clients in conjunction with client services team and arrange introductions.\nEnsure client schedules are matched to their needs, with the same CAREGiver and the same times each week, where possible.\nDevelop excellent relationships with both clients and CAREGivers so both can enjoy positive experiences.\nWork with the recruitment team to ensure sufficient current and future staffing levels are met.\nWork with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.\nAdd and maintain all client and CAREGiver information onto to the electronic scheduling system.\nCarry out any other duties deemed necessary for the successful operation of the business.\nEnsure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.\n Experience of working in a scheduling role within a home care or other relevant environment such as logistics. \nGood working knowledge of IT systems with experience of Microsoft Office, web base scheduling software and CRM software with the ability to learn and adopt new technologies where appropriate.\nHighly resilient and positive with excellent communications skills.\nExcellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.\nTeam player with strong interpersonal skills with the ability to build rapport quickly.\nExcellent attention to detail with the ability to multi-task.\nLogical and analytical with the ability to work on own initiative and meet deadlines.\n If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.\nWe encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. 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