{"id":380611,"url":"https://alion.io/job/home-instead-care-coordinator","title":"Care Coordinator","company":{"id":6394,"name":"Home Instead","domain":"homeinstead.com","url":"https://alion.io/company/home-instead","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":70,"open_postings":400,"ghost_share":0.41,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":89,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leicester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27000,"max":28000,"currency":"GBP","period":"year","gross":null,"usd_annual":37058},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-04T12:55:44Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-11-15T15:19:30Z","board_verified":true,"closed_at":null,"days_open":72,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":70},"description":"Home Instead West Leicestershire & Market Bosworth deliver quality care to older people in their own homes in our local community. Here at Home Instead we provide services from personal care through to companionship to keep vulnerable adults in their own homes and also to preserve their dignity and respect their wishes. We along with our Care Professionals have knowledge, understanding, experience, expertise, a sense of community, reliability and flexibility. How we are different: Personal touch: Through years of caring for older people in their own homes all around the world, we have gathered many innovative ways of ensuring people can continue living successfully at home, foreseeing a happy future with care and support they can trust. Lovely people: Our Care Pros are matched to our Clients' interests and hobbies and because they are handpicked for their caring heart, they quickly become the faces Clients come to love and trust. Expertise: Our pioneering training ensures all our people are expertly qualified to look after our Clients' who in turn welcome welcome having highly professional Care Pros supporting them in their own home. Affordable and appealing: We know that cost is one of the biggest concerns about care, so we've made our service stress-free and excellent value. Our costs are very easy to understand and manage, and you are always firmly in control. Quality time: Our visits are a minimum of 1 hour. This leaves plenty of quality time for our Care Pros to ensure all needs are met with time left to chat and build a trusted relationship.\n To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.\nThe Role\nUnderstand and build effective and efficient schedules around our clients and Care professionals.\nEnsure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.\nBe responsive to changes in the schedule and liaise with relevant team members.\nMatch Care Professionals to new clients in conjunction with client services team and arrange introductions.\nEnsure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.\nDevelop excellent relationships with both clients and Care Professional so both can enjoy positive experiences.\nWork with the recruitment team to ensure sufficient current and future staffing levels are met.\nWork with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.\nAdd and maintain all client and Care Professional information onto to the electronic scheduling system.\nCarry out any other duties deemed necessary for the successful operation of the business.\nEnsure compliance with Home Insteads Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.\nEssential Criteria\nExperience of working in a scheduling role within a home care or other relevant environment such as logistics.\nGood working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.\nHighly resilient and positive with excellent communications skills.\nExcellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.\nTeam player with strong interpersonal skills with the ability to build rapport quickly.\nExcellent attention to detail with the ability to multi-task.\nLogical and analytical with the ability to work on own initiative and meet deadlines.\nThe following would be advantageous\nDriving Results\nAdapting to Change\nCustomer Focus\nPlanning & Organising\nInfluencing\nResilience\nTeamwork & Collaboration\nCommunication & Relationship Management\nAgile Learner\n Benefits\nCompany Pension Scheme\nLocal & Professional Support Team available, 24/7 on call support\nBlue Light Discount Card - optional to purchase £5 for a 2 year membership\nRefer A Friend Scheme (£200 Bonus)\nEmployee Benefits & Discount Scheme (Tesco, Sainsburys, Nike, EE, Booking.com and many more)\nAward Winning, Comprehensive Induction & Ongoing Professional Development Training\nFantastic Recognition and acknowledgement during birthdays, appraisals, and special occasions (Gift cards)\nCare awards and Company Events\nIf you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.\nWe encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.","description_format":"text","description_chars":4773,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Advertising","Home Care Services"],"lifecycle":[{"event":"open","at":"2026-09-05T21:45:46Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.47,"p_room":0.6,"age_days":71,"expected_fill_days":89,"reasons":["conf:4","evergreen","win:late","crowd:brand"],"computed_at":"2026-11-15T07:52:55Z"},"pay":{"stated_usd_annual":37058,"is_top_pay":false},"html_url":"https://alion.io/job/home-instead-care-coordinator","json_url":"https://alion.io/job/home-instead-care-coordinator.json","meta":{"generated_at":"2026-11-15T17:58:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10450,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6394},"rest":"https://alion.io/mcp/rest/get_company?id=6394"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhome-instead-care-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhome-instead-care-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhome-instead-care-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/home-instead-care-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhome-instead-care-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":380611}},{"tool":"search_jobs","arguments":{"company":"homeinstead.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":380611},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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