{"id":380631,"url":"https://alion.io/job/home-instead-field-care-supervisor-5","title":"Field Care Supervisor","company":{"id":6394,"name":"Home Instead","domain":"homeinstead.com","url":"https://alion.io/company/home-instead","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"C","score":68,"open_postings":150,"ghost_share":0.613,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bedford, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29000,"max":32000,"currency":"GBP","period":"year","gross":null,"usd_annual":42224},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-20T10:32:05Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-10-13T21:34:37Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":53},"description":"Home Instead Bedford is an award-winning home care provider dedicated to helping older people live well in the place they love most, their own home. As a locally owned and operated franchise of the internationally recognised Home Instead network, we provide high-quality, relationship-led care across Bedford, Bedfordshire and the surrounding communities.\nOur mission is to enhance the lives of ageing adults by delivering personalised care that promotes independence, dignity and wellbeing. We believe that outstanding care starts with outstanding people, which is why we carefully match our clients with compassionate and highly trained Care Professionals who take the time to build meaningful relationships.\nOur services include companionship, personal care, dementia care, live-in care, respite care, end of life care and specialist support for people with complex needs. We are passionate about delivering care that is tailored to each individual's preferences, routines and life story.\nAt Home Instead Bedford, we are proud of our supportive and values-driven culture. We invest heavily in training, development and career progression, creating opportunities for our team members to grow and succeed. We are committed to maintaining the highest standards of care, ensuring our clients and their families receive exceptional service every day.\nIf you are passionate about making a genuine difference to people's lives and want to be part of a team that values compassion, respect and excellence, Home Instead Bedford could be the perfect place for you.\nField Care Supervisor\nHome Instead Bedford\nJob Title\nField Care Supervisor\nReports To\nRegistered Care Manager\nLocation\nHome Instead Bedford\nJob Purpose\nTo support the delivery of outstanding, person-centred care by ensuring clients receive high-quality support that promotes independence, dignity, and wellbeing. The Field Care Supervisor will work closely with clients, families, Care Professionals, and office staff to maintain service quality, compliance, and excellent client outcomes.\nKey Responsibilities\nClient Care & Quality Assurance\nSupport care consultations, assessments, and service reviews.\nComplete and update person-centred care plans and risk assessments.\nCarry out quality assurance visits and spot checks.\nMonitor client satisfaction and identify opportunities to improve service delivery.\nConduct client introductions and ensure smooth transitions when new Care Professionals are introduced.\nMaintain strong relationships with clients, their families, health professionals, and community partners.\nRespond appropriately to safeguarding concerns, incidents, and complaints.\nCare Professional Support\nConduct regular supervisions, observations, competency assessments, and support visits.\nMentor and support Care Professionals to achieve excellent standards of care.\nIdentify training and development needs and work with the Trainer and Care Manager to address them.\nPromote employee engagement, wellbeing, and retention.\nSupport new Care Professional inductions and probation reviews.\nCompliance & Documentation\nCreate, update, and audit care records to ensure they remain accurate and compliant.\nMaintain records using Home Instead systems, including Birdie and People Planner.\nEnsure medication administration records are completed correctly and concerns are escalated promptly.\nSupport the office in achieving and maintaining CQC compliance standards.\nAssist with audits and quality improvement initiatives.\nOperational Support\nMaintain regular contact with clients and Care Professionals.\nSupport the scheduling and client experience teams when required.\nParticipate in the on-call rota.\nAssist with care delivery during emergencies or staffing shortages when appropriate.\nSupport the development and growth of the service through excellent customer care and relationship building.\nEssential Criteria\nLevel 3 Diploma/NVQ in Health and Social Care (or equivalent).\nExperience working within domiciliary care or community care.\nExperience carrying out supervisions, observations, care plan reviews, and quality assurance visits.\nKnowledge of CQC regulations, safeguarding, Mental Capacity Act, and relevant social care legislation.\nExperience supporting medication management and electronic MAR systems.\nExcellent communication and interpersonal skills.\nConfident using IT systems, including Microsoft Office and care management software.\nFull UK driving licence and access to a vehicle.\nFlexible and organised with the ability to manage a varied workload.\nPassion for delivering exceptional care and supporting people to live independently at home. \nDesirable Criteria\nPrevious supervisory or team leadership experience.\nDementia care qualification or specialist training.\nExperience using Birdie, People Planner, or similar care management systems.\nExperience working within an Outstanding-rated service.\nPersonal Attributes\nCompassionate and person-centred.\nProfessional and approachable.\nStrong organisational skills.\nReliable and dependable.\nPositive role model for Care Professionals.\nAbility to build trusting relationships with clients, families, and colleagues.\nCommitted to Home Instead's values and culture. \nWhat We Offer\nCompetitive salary.\nMileage allowance.\nOngoing training and professional development.\nSupport towards further qualifications.\nCareer progression opportunities.\nEmployee Assistance Programme.\nPension scheme.\nA supportive and friendly team environment.\nThe opportunity to make a genuine difference to the lives of older people in Bedford and the surrounding areas.\nHome Instead Bedford is committed to safeguarding and promoting the welfare of adults and expects all employees to share this commitment. This post is subject to an enhanced DBS check and satisfactory references.\n·\nEssential Qualifications\nLevel 3 Diploma in Adult Care (or equivalent Health & Social Care qualification). \nFull UK Driving Licence and access to a vehicle. \nSafeguarding Adults training.\nMedication administration training.\nUnderstanding of the Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DoLS).\nDesirable Qualifications\nLevel 4 Certificate in Principles of Leadership and Management for Adult Care.\nAssessor qualification (or willingness to work towards one).\nDementia Care qualification or specialist dementia training.\nEnd of Life Care training.\nMoving and Handling Train the Trainer qualification.\nFirst Aid qualification.\nEssential Experience\nMinimum 2 years' experience in domiciliary care.\nExperience conducting care plan reviews, spot checks and quality assurance visits.\nExperience supporting and supervising Care Professionals.\nKnowledge of CQC regulations and fundamental standards.\nExperience using electronic care planning and rostering systems such as Birdie and People Planner.\nExperience supporting clients living with dementia and other complex care needs.\nPersonal Attributes\nCompassionate and person-centred.\nExcellent communication skills.\nStrong organisational and time management skills.\nAble to work independently and use initiative.\nProfessional, reliable and approachable.\nCommitted to Home Instead's values and outstanding care standards.\n Working Hours\nFull-time, typically 40 hours per week.\nFlexibility required to support clients, Care Professionals, and the business needs of the service.\nParticipation in the on-call rota, including evenings and weekends, as required. \nTravel Requirements\nThis is a community-based role involving regular travel throughout Bedford and the surrounding areas.\nA full UK driving licence and access to a reliable vehicle are essential. \nSafeguarding\nHome Instead Bedford is committed to safeguarding and promoting the welfare of adults.\nAll employees are expected to share this commitment and work in accordance with safeguarding policies and procedures. \nDBS Requirement\nEmployment is subject to an Enhanced DBS check and satisfactory references. \nTraining & Development\nOngoing professional development opportunities.\nSupport towards further qualifications, including Level 4 and Level 5 Health and Social Care qualifications.\nRegular supervision, mentoring and performance reviews.\nCareer Progression This role provides an excellent development pathway into:\nSenior Field Care Supervisor\nDeputy Care Manager\nCare Manager\nRegistered Manager\nWhy Join Home Instead Bedford?\nWork for an Outstanding-rated care provider committed to relationship-led care.\nBe part of a supportive, family-focused team that values compassion, professionalism and quality.\nMake a genuine difference to the lives of older people living in their own homes.\nOpportunities to specialise in dementia care, end of life care, complex care and quality assurance.\nBenefits\nCompetitive salary\nPaid mileage\nCompany pension scheme\nEmployee Assistance Programme\nBlue Light Card eligibility\nPaid training and ongoing development\nAnnual staff awards and recognition events\nSupportive management team\nCareer progression opportunities","description_format":"text","description_chars":8970,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Advertising","Home Care Services"],"lifecycle":[{"event":"open","at":"2026-09-05T21:45:46Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long 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