{"id":380924,"url":"https://alion.io/job/home-instead-scheduler-2","title":"Scheduler","company":{"id":6394,"name":"Home Instead","domain":"homeinstead.com","url":"https://alion.io/company/home-instead","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":71,"open_postings":151,"ghost_share":0.57,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Exeter, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":73000,"period":"year","method":"role_country_seniority_unknown","sample_n":298},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-04-20T09:38:17Z","employer_posted_date":"2026-04-20","last_verified_at":"2026-10-06T00:17:43Z","board_verified":true,"closed_at":null,"days_open":168,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":167},"description":"12-month Maternity Cover\nHome Instead Exeter and East Devon was established 15 years ago and our mission is to brighten the lives of elderly individuals by giving them a sense of purpose, wellbeing & worth. Home Instead is the only 5* outstanding care business in the Southwest, and we are proud to have delivered over 1 million hours of exceptional care. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.\nUnderstand and build effective and efficient schedules around our clients and Care Professionals.\nEnsure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.\nBe responsive to changes in the schedule and liaise with relevant team members.\nMatch Care Professionals to new clients in conjunction with client services team and arrange introductions.\nEnsure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.\nManage staff sickness, including booking return-to-work meetings and ensuring appropriate cover is in place.\nDevelop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.\nWork with the recruitment team to ensure sufficient current and future staffing levels are met.\nWork with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.\nAdd and maintain all client and Care Professional information onto to the electronic scheduling system.\nParticipate in out of hours on call rota\nSupport with care visits as required, ensuring continuity and quality of service.\nCarry out any other duties deemed necessary for the successful operation of the business.\nEnsure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.\nAccountable for invoicing and payroll administration, including entering client billing hours and expenses within the scheduling system.\n Job Purpose\nTo perform a variety of duties in the coordination of scheduling and invoicing services for clients and the coordination and processing of billable hours and expenses of our Care Professionals, whilst providing the highest quality of service to clients.\nThe Role\nExperience working in a scheduling and/or invoicing role within a home care or other relevant environment such as logistics. \nGood working knowledge of IT systems with experience in Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate. \nHighly resilient and positive with excellent communication skills. \nExcellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure. \nTeam player with strong interpersonal skills with the ability to build rapport quickly. \nExcellent attention to detail with the ability to multi-task. \nLogical and analytical with the ability to work on own initiative and meet strict deadlines. \nGood customer service skills as the role involves close liaison with Clients and Care Professionals. \nExcellent telephone manner.\nExperience of managing payroll, office expenses or financial responsibilities. \nAdapting to Change\nPlanning & Organising\nResilience\nDriving Results\nCustomer Service \nInfluencing\nTeamwork &Collaboration\nCommunication & Relationship Management\nAgile Learner\n Essential Criteria\nExperience working in a scheduling and/or invoicing role within a home care or other relevant environment such as logistics.\n\nGood working knowledge of IT systems with experience in Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.\n\nHighly resilient and positive with excellent communication skills.\n\nExcellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.\n\nTeam player with strong interpersonal skills with the ability to build rapport quickly.\n\nExcellent attention to detail with the ability to multi-task.\n\nLogical and analytical with the ability to work on own initiative and meet strict deadlines.\n\nGood customer service skills as the role involves close liaison with Clients and Care Professionals.\n\nExcellent telephone manner.\n\nExperience of managing payroll, office expenses or financial responsibilities.\n\nRole Specific Competencies\nBuilds efficient, accurate schedules balancing client needs, travel time and staff availability\nPrioritises competing demands and manages frequent changes calmly\nMaintains clear, accurate records and documentation\nCommunication & Relationship Management\nCommunicates clearly and professionally with clients, families and Care Professionals\nBuilds trust and rapport quickly across a wide range of people\nHandles sensitive conversations with empathy and professionalism\nCustomer Service Focus\nUnderstands the importance of continuity of care and client satisfaction\nResponds promptly and positively to enquiries and concerns\nDemonstrates a proactive approach to resolving issues\nProblem Solving & Decision Making\nQuickly identifies scheduling gaps or risks and implements solutions\nUses sound judgement when reallocating care or managing last-minute changes\nThinks logically and analytically under pressure\nResilience & Adaptability\nThrives in a fast-paced, reactive environment\nRemains calm and focused during unexpected changes or staff shortages\nMaintains a positive and solutions-focused mindset\nAttention to Detail & Accuracy\nEnsures schedules are accurate and compliant\nMaintains high standards of data entry and record keeping\nMinimises errors through thorough checking and verification\nTeamwork & Collaboration\nWorks closely with recruitment, care and office teams\nShares information effectively to ensure continuity of service\nContributes positively to team culture and shared goals\nDesired Competencies (Advantageous)\nWorkforce Planning Awareness\nUnderstands capacity planning and workforce utilisation\nAnticipates future staffing needs based on growth trends\nKnowledge of Home Care Environment\nUnderstanding of domiciliary care, continuity of care and safeguarding principles\nAwareness of regulatory expectations and best practice in care delivery\nSystems & Technology Confidence\nExperience using scheduling/rostering systems\nComfortable learning new digital tools and improving processes\nContinuous Improvement Mindset\nLooks for opportunities to improve scheduling efficiency and client experience\nOpen to feedback and committed to professional development\nInitiative & Ownership\nTakes responsibility for resolving issues through to completion\nProactively identifies risks before they escalate\n If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.\nWe encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.\nThis document describes the general nature and level of work for the position. It is not a comprehensive list of its responsibilities, duties, skills, efforts and conditions. Your employer reserves the right to modify the description in the future with or without notice. The responsibilities for this position are subject to possible modification to reasonably accommodate individuals with disabilities.\nHome Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. 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