{"id":4177576,"url":"https://alion.io/job/homechoice-collections-agent","title":"Collections Agent","company":{"id":4495723,"name":"HomeChoice","domain":null,"url":"https://alion.io/company/homechoice-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T16:30:13Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T16:30:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"homechoice is a leading South African homeware retailer. For over 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.This role will be ideal for a candidate will be responsible for telephonically obtaining a reasonable repayment outcome from customers who have outstanding debt with the Company in order to generate cash flows, minimise bad debts and ensuring rehabilitation for distressed borrowers.\nWhat you will love doing in this role\nMeet department objectives by achieving performance metrics (targets) set and collecting as per department standard\nMeet operational and quality efficiencies\nRehabilitate and educate customers with regards to their payment profile\nProvide an exceptional customer experience\nNegotiate payments from customers following the call script, within dialler time\nEnsure a professional, polite and efficient service is offered by acting as an ambassador at all times both internally and externally\n What you’ll need to do this role\nMeet department objectives by achieving performance metrics (targets) set and collecting as per department standard\nMeet operational and quality efficiencies\nRehabilitate and educate customers with regards to their payment profile\nProvide an exceptional customer experience\nNegotiate payments from customers following the call script, within dialler time\nEnsure a professional, polite and efficient service is offered by acting as an ambassador at all times both internally and externally\nWhat you'll need to do this role\nMatric / Grade 12 is essential. \nRelevant tertiary studies would be advantageous. \nPrevious collections, call center, customer service, credit control, retail, or financial services experience would be advantageous. \nStrong negotiation and influencing skills. \nExcellent verbal communication and interpersonal skills. \nAbility to manage difficult conversations professionally and constructively. \nComputer literacy and experience working with customer management systems. \nAbility to work in a target-driven and performance-focused environment. \nStrong attention to detail and accurate record-keeping skills. \nGood problem-solving and conflict-resolution abilities. \nBehaviors we love\nWow my customerWalk in my customers’ shoes\nDeliver on my promises\nDeliver insight-led solutions my customers need\n\nTreat the business as my ownTake accountability\nBe curious, creative & explore opportunities\nDo it right & at the right time\n\nPlay as a teamBe helpful\nBe inclusive\nFind the fun","description_format":"text","description_chars":2539,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Decor","Home Textiles & 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