{"id":3847235,"url":"https://alion.io/job/homeland-customer-service-representative","title":"Customer Service Representative","company":{"id":314269,"name":"Homeland","domain":"homeland.bg","url":"https://alion.io/company/homeland-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shreveport, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-05T21:54:22Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T20:26:14Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Customer Service Representative\nHomeland Safety Systems | Shreveport, LA | Full-Time | Onsite\nSchedule: Monday-Friday, 7:30 AM - 5:00 PM (overtime available)\nAbout the Role\nHomeland Safety Systems is looking for a professional, organized Customer Service Representative to be the first point of contact for our customers, visitors, vendors, and team. You'll handle calls, manage service work orders, keep records accurate, and keep communication moving between departments. If you're friendly on the phone, great with details, and can stay calm under pressure, we'd like to talk to you.\nWhat You'll Do\nGreet and assist customers, visitors, and employees with a professional, friendly approach\nHandle a high volume of incoming calls while staying organized\nFollow up with customers by phone and email to confirm service completion and gather feedback\nCreate, update, and close out service work orders\nTrack open work orders and communicate status updates and escalations to the right people\nPrepare recurring service reports and internal updates for operations and management\nSupport admin tasks like filing, data entry, and document prep\nFollow security protocols and handle sensitive information with discretion\nWhat You Bring\nHigh school diploma or equivalent (associate degree a plus)\nExperience in a receptionist, customer service, or administrative role (security or professional services background a plus)\nStrong communication skills, both phone and written\nExcellent organization, multitasking, and attention to detail\nAbility to stay calm and solve problems with frustrated callers\nExperience with scheduling software and CRM systems\nProficient in Microsoft Office (Word, Excel, Outlook)\nComfortable working independently and as part of a team\nWork Environment\nOnsite office setting with frequent customer and staff interaction\nOccasional lifting of office supplies or packages","description_format":"text","description_chars":1886,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Retail & Shop Systems","Tools & DIY Supplies","Kitchens, Bathrooms & Home 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