{"id":1629150,"url":"https://alion.io/job/homeserve-billing-coordinator","title":"Billing Coordinator","company":{"id":1791719,"name":"HomeServe","domain":"homeserve.com","url":"https://alion.io/company/homeserve-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chattanooga, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":36489,"max":48652,"currency":"USD","period":"year","gross":null,"usd_annual":48652},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Heroku","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-24T14:57:51Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-12T20:51:16Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Position Overview:\nThe Billing Coordinator is a detail-oriented analytical professional with the ability to multi-task. The Billing Coordinator must have excellent problem identification and resolution skills, with an investigative nature. The ideal candidate should be well rounded, with the ability to work individually as well as in a team environment. Additionally, the Billing Coordinator must be extremely familiar with standard accounting controls and adept at understanding varied financial data. On a daily basis, you will be responsible for handling account maintenance and support to include: refunds, various discount variations, customer complaints, Invoice tracking, editing and payment applications. The primary responsibilities for this role are to maintain accurate reporting of billing data, provide prompt resolution of issues and to implement procedures to minimize future issues to customers as set out by management.\nResponsibilities:\nUse and maintain MS Excel worksheets to track productivity and completion of assigned projects and tasks.\nVerify the accuracy of invoices and resolve any discrepancies\nManage and process requests that are submitted from other departments for refunds, discounts and review.\nMeet all Productivity, Quality, and Efficiency standards set forth by leadership.\nAnalyze work assigned and report opportunities for quality & process improvement.\nReview Credit Card Exceptions report and categorize the credit card declines into action-specific buckets.\nReview ACH Exceptions report and categorize the ACH declines into action-specific buckets.\nReview Check Exceptions report and categorize the Check Declines into action-specific buckets.\nInvestigate the Credit Card Charge-Backs and perform timely responses to Credit Card Institutions.\nMaintain department Quality and Handle Time SLA’s.\nOther duties, miscellaneous responsibilities and special projects as needed.\nJob Requirements:\nHigh School diploma.\nMinimum of 3 years of data entry experience is required\nMust be able to build and maintain professional relationships during a highly stressful and fast-paced environment.\nMust demonstrate strong communication/negotiation skills both verbally and written.\nFeel comfortable working in an autonomous environment where you are expected to resolve customer’s issues on your own.\nDeadline & detail oriented.\nGreat organizational and time management skills.\nMust be proficient in using Microsoft Word, Excel, and Outlook.\nExperience with Heroku/Salesforce a plus\nAbility to think logically when working on customer accounts.\nCritical thinking and analytical skills are required to perform daily tasks.\nMinimum Physical Requirements: \nThe physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.\nThis job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.\nSalary Range (Chattanooga, TN): $36,489.48 - $48,652.64\nHomeServe USA is an equal opportunity employer.","description_format":"text","description_chars":4050,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T21:16:43Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.772,"p_room":0.75,"age_days":17,"expected_fill_days":24,"reasons":["conf:3","velocity","win:late"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":48652,"is_top_pay":false},"html_url":"https://alion.io/job/homeserve-billing-coordinator","json_url":"https://alion.io/job/homeserve-billing-coordinator.json","meta":{"generated_at":"2026-10-12T21:57:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35920,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1791719},"rest":"https://alion.io/mcp/rest/get_company?id=1791719"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhomeserve-billing-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhomeserve-billing-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhomeserve-billing-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/homeserve-billing-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhomeserve-billing-coordinator"}]}