{"id":3340804,"url":"https://alion.io/job/homeserve-digital-operations-and-compliance-manager","title":"Digital Operations and Compliance Manager","company":{"id":1791719,"name":"HomeServe","domain":"homeserve.com","url":"https://alion.io/company/homeserve-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Norwalk, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":111000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1589},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T14:57:13Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-03T18:54:42Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Position Overview:\nThe Digital Operations & Compliance Manager is responsible for maintaining operational health, accessibility, and regulatory compliance, visibility of the company’s e-commerce websites and digital experiences. This role partners with Digital Product, Marketing, Legal, UX teams to ensure that website updates meet accessibility, legal, and quality standards. The manager establishes governance processes, coordinates required changes, monitors digital risks, and drives issues through remediation and release.\nResponsibilities:\nManage the digital accessibility program across e-commerce websites, landing pages, account experiences, and digital tools.\nPartner with Legal, UX, Content, Product, and Engineering to support compliance with applicable accessibility requirements and WCAG standards.\nPrioritize accessibility issues based on customer impact, severity, legal risk, and development effort.\nEnsure new components and experiences are reviewed for accessibility before launch\nCoordinate required website changes related to legal, regulatory, privacy, and contractual requirements.\nPartner with Legal and Compliance teams to translate requirements into clear digital implementation plans.\nManage updates to disclaimers, disclosures, consent language, terms and conditions, privacy notices, pricing information, and promotional content.\nManage and prioritization, and delivery of operational website updates.\nCoordinate work across business owners, CMS administrators, content teams, designers, developers, and QA\nSupport the effective use of reusable components and CMS capabilities\nHelp ensure that digital experiences remain accurate, consistent, secure, accessible, and on-brand.\nEssential Functions:\n\nEssential Job Function\n\n% of Time on Function\n\nDigital Operations\n\n80%\n\nProject Management\n\n20%\n\nTotal\n\n100%\n\nJob Requirements:\nBachelor’s degree in business, marketing, digital technology, communications, or a related field, or equivalent professional experience.\nTwo or more years of experience in digital operations, e-commerce, website governance, digital compliance, and AD\nWorking knowledge of digital accessibility principles and WCAG standards.\nExperience coordinating legal, privacy, regulatory, or compliance-related website updates.\nFamiliarity with content management systems, website release processes, defect management, and quality assurance.\nStrong project management skills with the ability to manage multiple priorities and time-sensitive requirements.\nStrong communication, documentation, stakeholder management, and problem-solving skills.\nExperience working across Marketing, Product, Legal, UX, Content, and Engineering teams.\nMinimum Physical Requirements: \nThe physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.\nThis job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.\nSalary Range (Norwalk, CT): $91,955.16 - $122,606.89\nAnnual Bonus Potential: 10%\nHomeServe USA is an equal opportunity employer.\n#HUSA #LI-MW1 #LI-ONSITE","description_format":"text","description_chars":4129,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Property & Casualty Insurance","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-27T15:25:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":33,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/homeserve-digital-operations-and-compliance-manager","json_url":"https://alion.io/job/homeserve-digital-operations-and-compliance-manager.json","meta":{"generated_at":"2026-11-03T22:22:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1001,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1791719},"rest":"https://alion.io/mcp/rest/get_company?id=1791719"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhomeserve-digital-operations-and-compliance-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhomeserve-digital-operations-and-compliance-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhomeserve-digital-operations-and-compliance-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/homeserve-digital-operations-and-compliance-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhomeserve-digital-operations-and-compliance-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3340804}},{"tool":"search_jobs","arguments":{"company":"homeserve.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3340804},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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