{"id":1629209,"url":"https://alion.io/job/homeserve-hvac-customer-service-representative","title":"HVAC Customer Service Representative","company":{"id":1791719,"name":"HomeServe","domain":"homeserve.com","url":"https://alion.io/company/homeserve-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":70,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":67,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Exton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":130000,"period":"year","method":"role_country_seniority_unknown","sample_n":13313},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-04-03T17:34:53Z","employer_posted_date":"2026-04-03","last_verified_at":"2026-10-20T02:59:10Z","board_verified":true,"closed_at":null,"days_open":199,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":199},"description":"UGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of talented, experienced and continuously trained technicians specialize in residential HVAC services. UGI was acquired by HomeServe in 2020.HomeServe USA is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to work the last four years.\nPosition Overview:\nThe Customer Service Rep is responsible for providing world class customer service.Primary responsibility to answer inbound phone calls, handle customer inquiries both over the phone and by email and scheduling appointments. Providing product and service information. Strive to achieve goals using company strategies and technology.\nResponsibilities:\nHandle a high volume of customer claims calls and verify coverage in accordance with our guaranteed standards of service and contract coverage.\nWork with customers throughout North America in a call center environment to troubleshoot and isolate problems.\nWrite and respond to customer and contractor correspondence and interoffice communications in a professional and concise manner.\nBuild excellent customer relations and use good judgment in dealing with our customers in all situations.\nAssist in retaining the customer base and contract renewals by providing exceptional customer service during every contact.\nData entry to include general customer account information and actions taken during customer calls.\nProvide feedback to management regarding customer comments as a basis to develop ideas for improved services, processes and procedures.\nJob Requirements:\nMust be able to work on site in Exton office\nHigh school diploma preferred or equivalent work experience\nExperience working in customer service over the phone preferred\nComputer literate including MS Office or equivalent preferred\nMust be able to work weekdays from 9:30am-6pm. Voluntary weekend shifts make for flexible work week days.\nHVAC experience is a plus\nDispatch experience a plus\nExcellent verbal and written communication skills\nWell organized, with good attention to detail\nGood judgment and problem-solving skills\nFlexible, proactive, and self-motivated\nIn return, we offer:\nCompetitive compensation\nCareer development and advancement opportunities\nCasual attire throughout the week\nFriendly, open and team oriented work atmosphere\nExcellent benefits including generous medical, vision, dental and life & disability insurance\n401(k) plan with a company match\nEligibility to enroll in up to two HomeServe coverage plans paid for by the company\nHomeServe USA is an equal opportunity employer.","description_format":"text","description_chars":2655,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-01T21:16:43Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.276,"p_room":0.28,"age_days":199,"expected_fill_days":67,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/homeserve-hvac-customer-service-representative","json_url":"https://alion.io/job/homeserve-hvac-customer-service-representative.json","meta":{"generated_at":"2026-10-20T06:05:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6602,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1791719},"rest":"https://alion.io/mcp/rest/get_company?id=1791719"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhomeserve-hvac-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhomeserve-hvac-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhomeserve-hvac-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/homeserve-hvac-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhomeserve-hvac-customer-service-representative"}]}